I’ve given this place more than enough chances, but I’ve had the same issue three separate times. I ordered a whole wheat wrap with 3 scrambled eggs, sausage, hashbrown, onions, and peppers—and each time, they forgot the sausage, which is the main component of the sandwich.
This third time, the sandwich cost $18.61, and they still left out the sausage. The second time it happened, they refused to believe they messed up, so this time I took pictures as proof. When I called, the manager Luis said he could only credit me for the sausage, despite this being the third time they've gotten it wrong.
That’s incredibly frustrating. For nearly $20, I expect to get what I paid for—and at the very least, better customer service. I can’t recommend this place. They consistently mess up orders and don’t take real accountability...
Read moreCame here thinking it was still Brendel’s. First tried calling in the order, but gave up when the person who answered had trouble understanding me when I asked for a salt bagel and a flat..It took them a long time to put my order together which was oatmeal, 3 bagels, and a side of bacon. I’m glad I checked the order before I walked out because it was not correct. The bagels were just okay, the oatmeal consistency was not good. The strawberries and blueberries from the fruit that came with it were good but the banana was over ripe and brown so it was not appealing. The bacon was undercooked. There are way too many excellent bagel stores, with good service and appetizing food to...
Read moreThe staff is professional and friendly. Very clean atmosphere. The food is top quality and very tasty. All and I am...
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