Dunkin' — Restaurant in Town of Oyster Bay

If there was an option to give 0 stars for everything i definitely would. For starters the service that they give you there is horrendous. Most of the times they get your order wrong, and they are very rude about it. they will also put your order to the side to do personal things. And your new sparked energy drink was HORRIBLE. It made me want to puke it all up. and your hot chocolate is barley chocolatey. Also your frozen hot chocolate is not frozen enough to be a frozen hot chocolate. Your drive thru is so slow and all your workers don’t foucus on the drive thru enough. last time i went to the drive through it took at least 4 minuets to get someone on the mic. then they got my order wrong after they took long. then when i got the “correct order” it was also wrong again. i guess the third times a charm right!?! You guys never have any munchkins throughout the day when people just want to get something for a party. There is more reasons that you guys suck but i won’t say all of that...

I've been going to Dunkin' for over a decade, and love their coffee and donuts, and their bagels. This is the first location that I actually have a problem with. Whenever I order a bagel with light butter or light cream cheese i always end up with more butter/cream cheese that i want. If it was a little extra butter that would be fine, but when the paper is dripping with butter and its soaked into the bag, you know its too much. I've constantly asked for them to remake it, and then they make a new one and i have to explain what "light butter" means. This problem keeps happening at only this location, and at this point its a waste of my time to keep coming here. Hopefully in the future this location can make a bagel with light butter and not butter...

This Dunkin' Donuts has installed a drive-thru which is a welcome addition to the neighborhood. However the pull-up window and the car placement are poorly designed. If you pull up too close to the window as you pull out you are likely to hit the curb. If you stay a little distant from the window to avoid the curb then you are far from the attendant and you have to reach over uncomfortablbly to grab your food.

Again the drive-thru is appreciated but I would recommend management and construction look into this issue to make it more streamlined and aligned. It's not a comfortable drive thru...