Haunted House of Hamburgers — Restaurant in Town of Oyster Bay

Meh. My second time here and it didn't improve much from the first time. My son wanted to go there for his birthday since he'd never been there, so figured I'd give it another shot.

First off, I am a huge horror fan. My Mom raised me on Vincent Price and Dark Shadows. The atmosphere is cute. Nothing really terrifying, which I get since it's a family restaurant, although they do show some graphic horror on the tv above the bar. Decor inside is ok, although I think you see better decor walking through Spirit Halloween when they take over a zombie store.

I made reservations a few days before. They were confirmed via text day of. We get there and I tell the young man at the front that we have reservations. He asks if we want a table or a booth. My son uses a wheelchair, so really can't sit at a booth because he'd be sticking out, so we take a table. There's 2 other tables occupied besides us. I say this because after we're seated, the server comes to our table and says "My boss is getting on my back about this, but wants to make sure you had a reservation." Ok. I told him that yes, we did and he tells this man that yes, it's Barbara. Weird. This same man went to the other 2 tables and asked the people how they were doing. He never came to us and I don't believe he's a server. I think he's the owner. There was no one really there. Normally, parking lot is packed and I can see asking that if we walked in off the street and just took a table. We order food and drinks. My boyfriend was asked if he wanted shrimp on his blt. Weird again, but maybe that's a delicacy somewhere. I got the pulled pork, my sons got burgers. Food was good. Nothing really extraordinary. My younger son thought the branding on the buns were a cool touch. My older son and I both ordered drinks that were "smoking". Very cool and the drinks were really good. My boyfriend had to ask for a glass of water 3 times before he finally got it (designated driver). What was really shocking (and not in a spooky way) was the 20% gratuity tacked on to our bill, along with a line for another tip. I can understand for large parties, but there's no need to put a mandatory 20% on there. The service wasn't that great, but we would've tipped 20% anyway.

Probably never going back again. The real fright of this place is not the atmosphere but their...

I really wanted this place to be good but, Id highly reccomend avoiding "haunted house of hamburgers." The food was horrible, the burger meat was sour and I'm pretty sure that's why I was glued to the toilet and super nauseous last night [the burger wasn't eaten fully, just two bites were taken took it home because I thought maybe I was buggin, I was no. I bit into it at home after stripping the toppings and it was infact the meat], the fried onions that were supposed to top the burger were soggy, they gave one pickled jalapeño for the whole burger, they gave one pickle that was drier than the grand canyon and a tomato that was 'twinning' with the pickle, the fries tasted exactly like the Walmart brand seasoned fries. The nachos were stale and they used pickled jalapeños which for the price of the dish should be fresh ones, the cheese is probably melted velveta cheese which was expected but could not cover up the fact the chips were stale. The French onion soup smelt like burnt hair with nothing but ultra soggy almost dissolved bread throughout with barley any broth and no actual onions in it and the cheese was burnt as if someone held a butane torch to it for a solid minute in one spot which maybe caused the smell which made the whole dish even worse, not to mention this is served in a witches brew mug and half filled, the broth itself tasted like that Progresso French onion soup you've neglected in the back of your fridge for the past week that you should probably throw out but don't actually want to deal with. The atmosphere wasn't spooky, they have the same 5 songs on repeat, the decorations seemed to glitch out every few minutes, the only cool part had to be the mini grave yard that they have outside the resturant with the witty sayings on the tomes. For 2 drinks, 1 dishes, 1 appetizer and 2 soups it was close to $100 and not a cent was worth it, go to five guys and for $25 you can eat way better than this place. The only thing spooky about this place was the food...

On October 25, after a long anticipated wait for the restaurant to open, my family and I were excited that they finally opened their doors. We made our way to the restaurant around 3:30 pm to beat the dinner rush. I will preface this by saying I contemplated on even making this review because I would like to see this business succeed but I believe that consumers should be aware. The exterior and interior decor and theming were definitely up to par and the concept of this restaurant is great for families with children. We were seated and right away we noticed that the seating arrangements were a little small and it was some what of an obstacle to get to our table. Upon sitting down we were later helped by a waitress who did not appear to know what she was really doing. Granted it was the first day, however she did not know the menu items and brought out the wrong food. The waitress realized she had given us a burger we did not order and proceeded to bring the food back into the kitchen and less then a minute later bring back same burger. The plate was just cleared of lettuce and tomatoes, mind you that the burger was still wrong when she returned. The other burger we ordered was supposed to be cooked medium and came out raw. We did not notice until a few bites were taken because the restaurant is dark inside and at first, I could only tell it was raw by the texture and consistency of the meat. Once we alerted the waitress that the burger was raw she apologized and ran to get a plate to recook the burger. At this point I was turned off by eating anything else. I also overheard the table behind us receive the wrong order and the table next to us attempt order a few things off of the menu such as soup, which they did not have in stock. The bill came out to $120.00 for four burgers and two orders of wings. The wings were decent. I hope they find their grove because I would like to see...