Mark's Pizzeria — Restaurant in Town of Penfield

DO NOT BUY SLICES HERE. The pizza warmer for slices is hidden away from the customer's view when entering the shop. Pretty sus if you want customers to buy them. Not only does the pizza look and taste like cardboard, THE SERVICE IS JUST AS STALE. If politely asking for a fresh slice (which they won't show you until after you buy), as you would at any restaurant, including fast food, the underage staff will prefer to argue with you instead of doing their jobs. After asking for the manager, another minor (posing as management) proceeded to lecture me about how old pizza can be before he decides to throw it out. Not sure why that was relevant since I asked for fresh food...a request that continued to be ignored. MANAGEMENT IS COMPLETELY UNPROFESSIONAL for arguing over overpriced cardboard and not wearing nametags or gloves. Never seen a pizza shop operate in such a way, but there are plenty of others to choose from. A restaurant that doesn't provide fresh food upon request is a joke, but is especially not funny...

$100 order for 11 people. 4 orders of wings. 9 kids in the house. I ordered mild, medium, hot, and a boneless. The three orders of regular came so hot that no one could eat them. I call the manager and he offers $20 store credit for $35 of wings that are ridiculous. No offer to replace or pick them up. Sure, take your $20 and lose $100-$150 a month when we order out for the kids. Guess we need a new pizza joint. The only reason I’m leaving a 2-star instead of lower is because my kids liked the pizza! Too bad the manager couldn’t find a better way to a resolution. We never complain and are not those people looking for handouts. When we spend $100 on pizza-wings… I expect that it will be edible. Instead, I get a manager accusing me of lying and not understanding how hot “medium” is. We order there all the time… they’ve never been like that. To say “well, the manager mixed it himself sooo…” really? Okay. We will...

I don’t usually write reviews, but this one definitely needed to be written. Today, I ordered a Philly cheese steak sub from Mark’s Pizzera. There’s only a standard sized sub that costs around $15. I’ve had plenty of Philly cheese steak subs and this is bar far the most disappointing one I’ve ever seen. Most of the meat was in the middle and there was barely any cheese and literally only a few pieces of grilled onions and peppers. I called Mark’s to tell them about it and all they did was offer a $5 credit. Decided to go down there since they weren’t helpful over the phone. They did offer to re-make the sub and keep the credit. Just wish I didn’t have to go all the...