Perri's Pizzeria — Restaurant in Town of Penfield

If you have a issue with your pizza or with your order, Travis the owner will not compensate any more than 20% even if they completely screw up your order in any way. If you choose to have them redeliver it, they will redeliver their mistake, unfortunately if it is close to closing time the driver most likely will not be able to redeliver and if so you would already have half of your food and feel obligated to possibly tip the driver again. They completely messed my order up right before closing, told me over the phone that everything would be taken care of when I came in, sadly when I inquired about my food as politely as possible I was given nothing but rudeness from the teenager workers, when I waited to talk to the young owner Travis he told me all I could get was 20% even though they were the ones that messed up. This is a bad business practice no other pizza place would treat you this way they would just give you your order no matter...

Pizza was tasty. Cherry peppers were spicy. Door Dash got it here still warm. However,the staff seriously needs training on how to prepare pepperoni. Pepperoni has a thin, inedible skin. This skin needs to be removed and discarded prior to adding the pepperoni to the pizza.

I'd be happy to attach a picture of all the pepperoni skins I removed if only I knew how.

This is the 2nd time ordering from here. Their pizza is very good. Toppings are plentiful. Price is reasonable. However I won't order from here again. They don't peel the skin from the pepperoni. I thought the first time was a fluke so I thought I'd give them another try. Every bite with pepperoni i was pulling out the casing. You got to remove casings. They're inedible. I can't believe I'm the only one who has an...

My wife called in an order, and the employee on the phone forgot to add the second pizza to the order. I paid for the first order and waited a bit for the order to complete. I noticed the error and explained the mistake. The other employee could only explain that the other employee was making many errors, instead of providing a discount on the second pizza due to the error, which took an additional 24 minutes to cook while the first half sat and became cold. The second employee would only say sorry for the error and how long the second pizza was taking. Now we have a cold pizza and a cold order of wings with one warm pizza. If your employees know it's an error on their side, then make it right. A sorry doesn't correct an error on your side and our...