Dunkin' — Restaurant in Town of Perinton

I never do reviews but, the HEIGHT of the Rudeness of the Female manager on Sunday was beyond belief!! I attend a church across the street. Although it would make sense for that location to encourage the 70 to100 people in our church to come get a Coffee and a donut after service. My wife had experiennced the POOR/non customer service at that location. We decided to give them the benefit of the doubt and went in for a donut. As my wife and I tried to see the selection of donuts a young man was being trained at the cash register by an older lady I would assume was the manager. While he was giving change we I mentioned we were trying to see the donuts and make a selection, could he move a little bit to the side. I fully expected any of the following: "No problem sir , john can you move a little bit to the side." or "Sorry sir, he'll be done in a minute can I interested you in one of our...", or "what kind of donut were you looking for?" What I got was a VERY RUDE TONE of "He is making change!!" Now I wasn't in any hurry and wouldn't have cared if nothing was said BUT, IT WAS OBVIOUS THAT I WAS BOTHERING THIS OLDER WOMAN AND SHE WOULD RATHER I LEFT!!!!!!!!!!!!!!!!!!!! MY WIFE HAS BEEN THROUGH THIS PROBLEM WITH THIS LOCATION BEFORE And as we drove to Wegmans down the road she told me that she doesn't god there any more when she picks up Bagels & Donuts for her weekly meetings! I know retail is a hard job and I work on weekends and know how that is tough! But as I said she didn't have to say a thing! Instead she came off like a DMV employee who would FAR Rather you didn't bother her!!! There is old saying that good customer service keeps a customer for life but, if you are rude to one customer they will tell 2 people about you store whom will tell 2 people about your store and ...you get...

I stop here pretty regularly on my way to work, usually just for a ham egg and cheese on an english muffin. It is usually great, well.. as great as Dunkin' can be. Not always enough ham, in my opinion, and sometimes the way it's distributed in the sandwich leaves you with only one bite with ham, but again, getting a sandwich during rush hours at a place like this, it's as expected. The only issue I have is that sometimes I'm really in the mood for some more meat, as one tends to be from time to time, so I order the same sandwich, but with extra ham. This is where the problem lays. At least 60% of the time, they don't put extra ham on it, and the person handing out the sandwiches is too busy for me to have the chance to ask them "extra ham, right?". The few times I've asked, every time, they say something like "oops, no. Hold on". Although this seems like an absolutely scathing review, I don't think it has much to do with the staff being incompetent, I think it has entirely to do with the way the tickets are printed. The only thing that distinguishes that the sandwich has extra ham is the word "ham" underneath the original order, which also says "ham". Seems confusing to me, and I can completely understand how it happens so often, but it is irritating to take a hamless bite when I'm in the midst of...

Dunkin is normally great. I like the food and coffee. But this location needs new management. It is consistently getting orders wrong lately and today was the worst. Forgotten items or running out of items have been commonplace, but today they forgot half the order. When I got home I found almost half the croissant was burned making the sandwich inedible. The girls inside were even talking about a fire as we waited at the window. We did not think it would have been our food. Who would serve a severely burned item to a customer? Where is the management here? It always seems chaotic while a couple ladies just chat away in a corner. I'm assuming that is the manager since it doesn't seem like any work of that sort happens here. I'll be driving out of my way to go to a different location from now on. It's not worth the convenience to go to this location anymore. Good luck to the crew members here. I feel...