Tom Wahl's Fairport — Restaurant in Town of Perinton

We always try to go to Tom Wahls when passing thru the Rochester area, even going out of our way a little we make a point to go atleast once or twice a year. I have been to a few other locations over the decades, and always found them clean, organized and a friendly staff. First time at this location did not quite live up to the standards of the others had set, but to be fair I think we just came at a bad time. It was loud and chaotic when we came in with several messy tables. The cashier seemed impatient with us and to not be paying attention as we kept having to repeat our order as he stared off to the side unsure we were heard (just 2 people getting a burger frie and drinks nothing crazy. My burger had an insane amount of mayo, not sure what happened there but it was almost a comical amount on both sides, easy to scrape some off and still enjoy the burger. My spouce really enjoyed his mushroom burger.

I do have to give them some credit as there was a group from a baseball team leaving as we parked and when we came in a dozen todlers with only two adults for supervision who didn't seem to have any control of them running around by the order counter and dineing room and that is clearly not the staffs fault and was probably very overwhelming for the staff also and it wouldn't be fair to judge under those circumstances, service industry can be unpredictable and overwhelming.

If your thinking of checking out this location know there may be loud messy kids there but its worth it because Wahls has really great unique burgers, the best creemy rootbeer and a fun retro vibe....and mabey order your mayo on the side. I wish there were a location...

Tom always my favorite place to step by after a long day of work, I work 7 days a week and I don’t miss a day to step by to purchase my favorite meal. But today I had a bad day of service, I went through drive through making my order loud and clear. Done and drived up to the window with the guy cashier I respect he might have a bad day maybe was a busy shift maybe thats why the attitude given when I hand him cash. I missheard what was the change and just because I took a minute to pull an even change gaved me a hufff sound just for taking a minute. Ok no problem as said maybe pressured busy shift we all go through that. I took my order and I don’t open it till I get home. Arrived to my home opened with a half grilled cheeseburger that had onions which I’m allergic to. Not correct order. And there was no fries or anything. I was charged an amount for incorrect order. Now it made it worse, cashier attitude and wrong food. I got pissed because it was getting worsez I hope things gets better. I ended up throwing the order away. As a loyal customer I had an upset...

good but close!! and not close to competition at Shake Shack on the rest stop in i90. $7.50 for a better, crispier, name brand burger with perfect caramelized onions and perfect secret sauce. if Tom Whals could reclaim that spot in rochester with a menu refresh and crispier smashed burgers (just use wallpaper scrapers guys). I’d eat them all day for $6, $8 for a double (just use less meat but a more smashed patty). Pickles are fine but worth an investment in upgrading like a kewpie / MSG mayo. To-Go was easy and well packaged with care! Tip You should serve the burgers upside down so the bun soaks up more of the juice, otherwise it was great when I got home.

Bun and meat/ bacon was Excellent! This place is so close and needs a a refresh, people love burgers and McDonald’s and Burger King are disgusting and use addictive pricing and deals. A consistent low price quality burger would be awesome and is the heart of what a cheeseburger is. What I had just...