Little Italy — Restaurant in Town of Seneca Falls

I just experienced an intro to an episode of Kitchen Nightmares.

I ordered a small pizza to-go, and went to pick it up. I arrived and paid over 16 dollars, walked out and was going to enjoy a slice. To my surprise, the pizza was smaller than one and a half slices would have been. Had I bought two slices for less than 7 dollars, I would have had more pizza than I received for 16 dollars.

Now, I don't normally complain about food, but I felt like I was robbed of 10 dollars, so I walked back in and quietly approached the counter and apologized preemptively for my complaint. I voiced half of my concern to a friendly woman at the counter before another woman, we'll call her Woman B, came up to me and angrily asked what the problem was. I told her, and she told me that that was what I ordered. We'll, I obviously knew that. So I told her that my complaint wasn't that my food was wrong, but that it was way too expensive. I mean, I could see the giant 3 dollar slices behind her. She got even more rude and asked what it was I wanted done about it. I said that I wanted my money refunded. She snorted and giggled at me and said there was absolutely no way.

I can't be alone in thinking that this was a TERRBLE experience, especially when you consider that I didn't even get any food for my money/troubles since I dumped my child sized pie on their counter.

This place doesn't deserve support until they begin treating their customers...

Let me tell you… I was a little skeptical going into this pizza place not knowing what to expect but the front girls/waitresses are so beyond nice so automatically they get my 5 stars and then the food of course was absolutely delicious! The waitress was super busy after just dealing with 2 busses with over 100 people so she accidentally put my order in wrong and I very kindly let her know it wasn’t what I ordered and asked if there was a price difference for the items and apologized but I was set on what I ordered and she immediately went and made my food herself and made sure it was perfect. Absolute 5 stars in my book!! I used to manage a pizza place and let me tell you, when someone freaks out about a mess up in food it’s hard to want to fix their order but when you’re kind they’ll go above and beyond to make sure it was perfect. She was so kind and got a good tip of course! 😊 good job little Italy! ( btw her name...

I don’t like giving negative reviews. I try to be open minded and understanding. This was one of the top 3 worst experiences I’ve had. We ordered at 4:06pm. It took 10 minutes to order baked ziti with gluten-free noodles. Eggplant parm with a side of fettuccine Alfredo, chicken cacciatore, greens and beans and Oreo cheesecake. We were told 25 minutes. We got there.... she told us she put the order in wrong. Instead of eggplant she put chicken.. I don’t eat meat. She says 20 more minutes. I say not to worry I’ll just have the Alfredo with a side of marinara. She informed us it was a few more minutes for our order. This was at 4:40. Finally got our food at 5:18. She gave us a bogus receipt. No marinara side and no sauce at all on the cacciatore! Food was not worth the price we paid especially with all the mess ups. Beans and greens and bread sticks were delicious. I’d be great to get sauce for the...