Starbucks — Restaurant in Town of Smithtown

I’ve been a loyal customer at this Starbucks location for years, and I’ve never had such an unpleasant experience as I did on September 7th, 2025, at 2:58 PM.

A young Latina woman with a nametag reading “Ditzy” took my order at the drive-thru. From the start, her attitude was unprofessional: she did not greet me, only saying, “What can I get you.” I ordered a venti açaí refresher and a jalapeño pocket. Despite starting my order with “venti,” she asked me again what size I wanted. She did not read back my order, give me a total, or display it on the screen.

When I pulled up, she handed me a tall refresher instead of the venti I ordered. I immediately told her it was the wrong size. Instead of apologizing or acknowledging the mistake, she was silent for several minutes, then finally said, “I’ll remake it.” After waiting five minutes at the window, she brought back the correct size — but then demanded an extra $1.10. She did not explain why I was being charged more for her mistake, only smirked and said, “Yeah. It’s not free.”

At the same time, another employee, Brendon, told me multiple times my jalapeño pocket was still cooking. When I finally received it, it was burnt and inedible. To make matters worse, the refresher was made with lemonade instead of water, which was not what I ordered.

This entire experience was frustrating, unprofessional, and disappointing. I essentially paid $10 for a meal I couldn’t even enjoy. I am not someone who complains easily, but this was unacceptable. No hospitality, no accountability, and no respect for customers.

If you would like to hear how your employee was speaking to me, I have dashcam footage of the entire interaction and am happy to provide it.

I hope this feedback helps ensure other loyal customers don’t go through the...

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