Panera Bread — Restaurant in Town of Smithtown

I’m completely and utterly disappointed with my experience. I was completely starving and so I decided I’d order just JUST a Mac and Cheese from Panera. They told me that my order would take 40 minutes to arrive, despite the fact that it was a singular item from a restaurant less than 5 minutes away from my location. I was so famished that I decided I’d wait through it to get my Mac and Cheese, but was already slightly disappointed. 50 minutes later and I’m wondering where my order was??? Just as I’m about to call to check in, I get called by the driver but the call is seemingly one sided as I don’t get a response back when asking if he was there. I end up having to search all around the property for my Mac and Cheese and i can’t find it. By this point I’m utterly devastated by my lack of Mac and Cheese and so I call the Panera itself. I had already called the driver over 10 times only to be met with silence and the mind numbing sound of the phone ringing as my call wasn’t picked up. When I call the Panera itself I have to wait to talk to an actual human being instead of the automated responses. When I finally get a real human being on the phone to try and address my issues, the woman is dismissive and entirely unprofessional and unqualified. I’m made to wait even longer as she has to go to her manager to answer any simple question that I ask. When I give up on getting my Mac and Cheese, I start asking if I could get a refund. Immediately I’m shut down and told that I could instead come to the restaurant and get my own Mac and Cheese, but I’d get it for no additional cost. I’m outraged by this point because I had specifically ordered delivery because I was not able to go to the restaurant and get my own food. I reiterate the fact that I wanted a full refund, no longer caring about my Mac and Cheese, but now filled by another hunger, a hunger for justice. The woman on the line pauses at this, needing to see her manager again to ask for guidance. When I ask if she thought it would be possible, she hung up. I was now staring blankly at my phone, the image of a screen displaying “call ended” burning into my retinas. I never did get my Mac and Cheese, nor did I get any form of refund or any money back, not even in the form of store credit. The store credit would have been useless anyways though, I am never returning nor am I ever ordering from this insultingly impudent establishment again. I have not even begun to mention the insane price difference that ordering online delivery has. A Mac and Cheese from Panera would usually only set you back $10.99. My order cost me almost 20 dollars. I only ordered a Mac and Cheese. I spent 20 dollars on food that never arrived, got treated to frankly abhorrent customer service, then got to write this short little review. I’m still hungry, now absolutely ravenous, but writing this review has somewhat sated me. I would however, really appreciate my 20 dollars back. Which I never got refunded. Or maybe just my Mac and Cheese. Which I never got to enjoy. Not that the food at Panera is all that great anyways. It’s subpar. Just like my...

I just placed a take-out order for a grilled cheese sandwich, with bacon and tomato. Drove 20 minutes from Kings Park to the Hauppauge location, picked up the sandwich, and when I got home it was the most horrible sandwich I’ve ever gotten, from anywhere in my life. The bread wasn’t toasted, the cheese was still cold and could be separated from the bread in a full slice, one slice. The bacon and tomato were missing. I called the store and asked to speak to the manager, when Amy got on the phone, she told me that that’s the way the order was placed. Totally not true! And even if I ordered just a grilled cheese sandwich, it should have been grilled and had more than one slice of cheese. This place sucks, I was a regular customer and I will never go back!! Horrible sandwich, horrible...

Several times I’ve came here and they made my order for pick up wrong. My mother ordered online and somehow the order of course got messed up. My mother swore that she put in the right order- they gave me a you pick two with two of the same soups. Why would I order that? When I called to complain management said that they have nothing to do with the online order and that’s what was in the system so they followed the order. They were nice enough to refund me but didn’t give me any free food. I told them they lost me as a customer. After several times getting my order wrong I’m done. And that’s more than just the online order- I’m talking about phone orders as well. And the food went downhill anyway. Used to be so much better. Now I feel it’s just...