Baskin-Robbins — Restaurant in Town of Somers

Me, my daughter, and 2 friends of mine went to Baskin Robins in Somers, NY. It was nice inside. The boy who assisted us tried doing his best, and he did. But he made a mistake on my daughters order. Which was totally fine. Because he fixed it and was able to. We were fine. Unfortunately when I headed to go pay for my friends this horrible rude woman who was at the cashier asked what did you order? And her co-worker who came over to help the guy who assisted us who made a mistake told her nicely what happened and not to charge us extra. And she totally ignored the nice guy and did not give him a chance to explain it correctly. She does NOT want to listen to him. She moved on, and kept pushing us that there was more than we thought. There wasn’t even more when the co worker told her to not charge. She is working in the wrong place and wrong town because in Somers there are multiple elderly in the plaza and they are not able to be treated like that. She was very disrespectful. - P.S. horrible experience with her. The two boys are super nice and very helpful at all times. They should be...

We have come across a couple of very polite and helpful servers here. However especially lately, the majority of the servers have been anywhere from unknowledgeable to completely unhelpful and humorless. It is a shame for us because we don't like to criticize fun places, however this place has turned out to be mostly not fun. On the 31st of each month, Baskin Robbins offers a discount scoop of ice-cream. We were given quite skimpy portions for the value and the servers did not even know about the deal. The other day when we purchased a cookie ice-cream sandwich, the cashier made mistake and almost charged us extra, the worst part was that was that she did not acknowledge her mistake. We don’t...

Got a scoop of ice cream and then had to walk over to the donut area to pay. 1 lady in front of me and stood there more than 5 minutes to pay, my ice cream melting away. The ice cream side should have a separate cash register so customers don't have to wait for donut patrons to get their order. And there was a strange chemical smell in the place making the enjoyment...