KFC — Restaurant in Town of Sweden

Terrible meal experience from the Brockport, NY store. We purchased meals to go. The young man handling the drive through was testy when it took us time figuring out what we wanted. When will drive through business catch on to the fact that placing the menu board in a visible place might actually enhance customer service, as well as the time it takes to serve people? The meal order was $19.85. When opening up our meals at home, we found our meals were not correct in content. My soft drink was watery, the original chicken box meals were absolutely horrible. The chicken was over cooked and it had a horrible after taste. Both the white & dark meat were dry as a bone, yet at the same time it was so drenched in grease, it literally dripped out of the chicken. There were spots on the chicken breast the batter was so thick, the coating was not cooked fully. We ordered a side order of coleslaw, surprise...... There was about 1/2 of a full container of slaw in it. Now, I think that the average human expects some grease with KFC, BUT this literally gagged me. Both my husband and I were ill for the better part of 2 days. On the positive side, the mashed potatoes we received were better than they have been, and the biscuits were their usual delicious. My husband did enjoy the side of honey barbecue wings........ But I think the general population of KFC diners would not be happy with paying $19.85 for a couple of biscuits, 1 soda, and 6 tiny honey BBQ wings. This store is new, we were excited for it opening in Brockport, but this certainly has dampened...

Ordered through the app at 9pm and got 6 things. This is what happened: 2 famous bowls: both had no cheese Korean BBQ bowl: no pickles, made with wedges instead of fries and tenders instead of nuggets, and there was barely any sauce. Like, way less than what you would get in a dipping cup. All 3 of those bowls had either overcooked or floppy chicken (technically cooked to temp but not crispy at all). 4 tenders were given instead of the 8 nuggets Biscuit and 8 piece were fine (which is the only reason 2 stars were given). When we rounded the drive through, the guy working the drive through was messing around with a friend in the truck in front of us at the window. When we got to the window, he practically shoved a bag of hot food through and said 'Here you go.'

Now, not a lot of people would complain about getting tenders instead of nuggets, but as people that are tracking calories and macros and PLANNED this meal out to align with that, it's pretty frustrating not getting what you ordered. There was no explanation of why there were these substitutions being made, and honestly I would have been more understanding if something was said because yes, food does run out, but in this case, it very much seems like they used whatever was already cooked.

I contacted customer support with all this info so we'll see what happens. Most likely won't be...

My husband and I had a nice Friday date night and decided to stop at KFC in Brockport. We ordered 2, 3 piece meals with extra sides. We used the kiosk to place our order. Once it was processed we waited 20 without any interaction from employees. Another customer came in behind us and waited 10 minutes before an employee came from the back. The young gentleman came from the back and finally asked if we were being taken care of. I told him we were waiting for our order from the kiosk. He said it would be out in a minute and then proceeded to hand me the cups for our drinks. The young lady finally came up front and said order for Dee( which was for me). When my husband and I got home which is 25 miles away, we opened the bag and found 1 meal with just our extra sides. They charged us $34 but in return only got half of what I ordered. We called them to tell them they messed up the order and all they could tell us was to take our name, put it on a list and drive back to get the rest. I am very dissatisfied with this place. If the employees paid more attention to their customers instead of fooling around in the back, I believe the service would have been better and my order would have...