Taco Bell — Restaurant in Town of Union

A friend was having a pregnancy craving for a quesadilla at 11:30 pm. I check the website and it states that they close at 2 am. It does not list what time the lobby closes. it's a 40 minute walk round trip. We get there and the lobby is closed. I decide to explain the situation at the drive thru window. Before I could say a single word a young lady opens the window and yells "YOU CANT WALK THROUGH HERE!!!!" I apologized then stated that the website doesn't state when they lobby closes and we walked all the way here believing it was opened. I asked her if we could please order a quesadilla since my friend was having a pregnancy craving for one. She said it was impossible without a car. Anyone whose worked in drive thru at any fast food chain knows that that is not true. She could've ordered it for my friend, we'd pay and her craving for a quesadilla would've been satisfied. Instead we got turned away by a rude, inconsiderate service worker who simply didn't care or want to do anything to help. I've worked in the food service industry over 15yrs. I would have never treated a customer the way we were treated. Some people should simply not work in this field. Personally if I was a supervisor I'd write her up. I won't be going back to Taco Bell...

07/12/2020 Pretty bad, to be honest. I understand fast food isn't going to be great, if I wanted good food, I would go to a good restaurant but this visit was honestly awful. My fiance ordered his meal and I ordered mine, all I wanted was a burrito supreme(No lettuce or sour cream) & a spicy tostada with a side of guacamole. My burrito fell apart in the wrapper, all the filling came out one side since it wasn't folded correctly and or tightly, my guacamole lid wasn't on all the way so there was guac covering everything and my tostada was just thrown together. I'm not asking for amazing food, I give fast food places/workers a ton of breaks since I used to work fast food but I expect some decency and for my food to not literally be thrown in a bag and made in the messiest manner. It's ridiculous and I always ALWAYS have an issue with this Taco Bell, Court Street Taco Bell is fine, not perfect by any means but 100% better than...

I was disappointed with my recent visit to this Taco Bell. I had ordered rice and beans with my meal, but unfortunately, they were not included in my order. When I mentioned it to the employee at the counter, the issue was never corrected and I left without receiving what I had paid for. I completely understand that mistakes happen, especially during busy times, but what was most frustrating was that there was no effort to fix the situation. Good customer service goes a long way, and something as simple as acknowledging the mistake and providing the missing items would have made the experience much better. It left me with the impression that attention to detail and customer care are not being prioritized at this location. I hope management takes steps to ensure that orders are double-checked and that employees are trained to handle these situations more effectively...