Dunkin' — Restaurant in Town of Van Buren

Today, at 11:30 we stopped after my 2 daughter’s practice and spent over $20. We were cashed out by a young brunette, “Ashley” on my receipt, rude and mean. I don’t understand how you could pay someone like that $16 per hr and she treats customers like she hates them, she was probably the rudest person I’ve ever had interact with us, it was not busy. I asked for cream and sweet n low so I could add it to my coffee, she didn’t ask me what I wanted in it when I ordered it, and that’s fine, but don’t get huffy snd roll your eyes when I ask for cream and sugar! How…HOW could you let someone like this serve people? We were the only ones in there, it’s not like she was busy. I ordered a dark roast and it was cold, so I said, this is cold, so I’ll just have regular coffee if it’s hot. She rolled her eyes at me again, first time was when I asked for the receipt. Then she put several things in one small little bag, my daughter grabbed it, so I thought I was still waiting on my breakfast sandwich. She gave me an evil eye and said, ,”do you need anything else”, uh. No…it would’ve been nice if she kindly said she smashed a donut, bagel w cream cheese snd breakfast sandwich in that tiny bag, but she just put it on the gate, she obviously hates people and should either be trained on how to treat customers, or find a job digging ditches or something where she doesn’t ruin people’s day with her attitude and...

To start off by saying I NEVER leave reviews. I myself also work in customer service. If it happened once or twice I wouldn’t say anything. But the fact this has happened every single time I’ve gone to this location, it needs to be said. This franchise needs some assistance with either hiring more staff, or changing their priorities in service. They should cut off mobile orders in the mornings because that seems to be their sole focus. The drive through takes at LEAST 15 minutes on a good day. Then going inside to the normal line? Forget about it. You’re going to wait for at least another 10 minutes until someone even acknowledges you in line. All that waiting just for 5 munchkins. 5 munchkins. Unfortunately this location is losing yet another customer....

I am absolutely disgusted with the experience I had this morning. The manager in duty should really work on her people skills & learn how to speak in a respectful manner to her employees. I heard said manager say she was going to write employees up, she also stated whoever created on the go should die. I politely asked an employee to see if she had my ticket as I had been waiting for 10 mins, and people in line who had ordered after me got their food.. her response ‘if she’s asking about food I have all these tickets’ didn’t even let the poor girl speak to her. Disgusting, the manager and the owner of this store should be ashamed of themselves for representing themselves this way and allowing employees and customers to be...