Tim Hortons — Restaurant in Town of Victor

Sunday morning, roughly 1030am my girlfriend and I roll into the drive thru. After being stuck (because it's a drive thru with no exit lane) for 10 minutes. We finally put our order in to an employee who sounded very impatient and then waited another 15ish minutes to pay only to wait for another 15 minutes at the window to get our food. We were handed our drinks and then told we were all set, we had to remind them we had order a plain bagel with chive onion CC and a farmers wrap with sausage as well. We were then asked twice again what we had ordered only to eventually get the wrong food. We recieved a raisin bagel with plain CC and a farmers wrap with bacon and no chipotle sauce. The employees seemed stressed and even maybe a little unmotivated. It's a cold and rainy Sunday morning, I get it, but most of all they seemed to lack basic direction. As an experienced manager myself, I can easily recognize the problems going on on the other side of that drive thru window. It was barely organized chaos. After spending $18 and roughly 40 minutes of our time to not even recieve an "I'm sorry about that wait, have a great rest of your day"...needless to say I'm pretty dissapointed and the Sunday staff needs work. About 3 weeks prior to this, I came here and again had recieved the totally wrong order after a hefty wait time. This location used to be very pleasant and convenient...it...

I enjoy Tim Horton's coffee but my experience at this location is NOT good!!!

There is no consistency in their drinks or food. I order the same things and most times they taste and are different.

Specific requests to my drink/food is often times not followed.

Yesterday, I ordered several items. Per the App offers, the vanilla latte was supposed to be $2 (I was charged $4.79), the donut was supposed to be free and I ordered just a sandwich (I was charged for a combo $7.69 so charged for a donut as part of that). When I brought this up, I was told that it was just how it rang up and they had no control over that!

Today, I order a latte and per the App offers it was supposed to be $2 (I was charged $4.79). I brought this up and their immediate answer was that offer was valid after after 2 pm and I needed to read the details!! I was so frustrated, I just asked for my latte and left advising them that I have had so many issues there and I was done with their Tim Hortons location. There is no time limit on this!!!

Very frustrating and I won't go back there. Overcharged, orders not correct and bad...

I took off one star for each opportunity that was missed for my rating. A few things were disappointing on this visit and prior ones. When you advertise breakfast all day but never have the ingredients like hashbrowns to do so, it doesn’t live up to the brand promise. Also, I wasn’t given two of the five items I asked for... one of the three that I was given was wrong (bacon instead of sausage.) If I’m being constructive, the reason is probably that there are several people working on the order which may make things a little faster but less accurate at the same time. The young woman who came to the window asked me if I had everything I needed, and a quick glance looked like yes, but it’s probably more your responsibility than it is mine to make sure I have everything I ordered. You have the ticket. Once I realize what I was missing a mile down the road and turned around to go back, You didn’t have the chocolate chip muffin that I ordered so I had to get something else. Hopefully this feedback helps you improve your process. Would love to hear what the...