Culver’s — Restaurant in Town of Vienna

I was at the DeForest Culver in DeForest, WI, for a meet & greet date. The front end of the store where you ordered food was clean & orderly. Employees all had proper uniforms & were clean. The order taker was friendly & greeted us with a pleasant smile. Our food was ordered w/o incident. The soda fountain was clean, & all soda dispensers’ were in working order & clean. Ample lids & condiments were in their designation. Once again, clean & orderly. When the server was bringing our order out, it turned out to have the incorrect order number on it. After walking around trying to find our table, the server asked what we ordered? It was our food. The food was still hot & we enjoyed the meal. Four stars were given due to the mix up of the order number & delay of receiving our order.

The sitting area had several tables that were yet to be cleaned. As I was sitting down at a table, I noticed a special needs individual. He came out & started to clean off the table & sweep the floor. He was also talking to himself loudly.The individual would come up on our table with the broom where we would have to lift our feet due to the broom being taken under our feet. He was also talking to himself; of which, we didn’t care until it was vocalized quite loud right beside us. This, would interfere in our conversation(s). He made it a point to stay & clean right next to us. Very distracting. This is why I gave the “Atmosphere,”three stars.

To sum up our visit, the meals came out suitable, even with the incorrect order number; of course, fresh.The distraction of the employee in the seating area was a bit hindering. I wouldn’t expect it any other way from Culver’s. All-in-all, the meet & great, the food turned out good & a clean Culver’s made an excellent evening. I would highly recommend the DeForest Culver’s. Enjoy...

Time and time again I would go out of my way to stop at this culvers in deforest. After many failed and bad experiences at sun prairie culvers. I figured things would be better. Now as go through the drive through and ask for my usual order bacon double butter burger with cheese. I pay and wait in line and my order comes out fairly quick. I noticed right away my burger was in a wrapper and not a box. So I open it to see a single patty and the cheese not melted. It is 4:30 PM on a Wednesday. I walked in side and asked for a refund stating I am not satisfied and will not be returning. After the lady who said she was the manager (Tracy I belive she said her name was) started to do my refund and gave absolutely minimal effort to make me want to return. Or ask questions about what she could do to make it right. Very short and not friendly. I someone who was worked in the customer service industry through various jobs have to say Tracy gave no effort and acted like she didn't care. I will be reaching out to Keith Trojanowski to hope he can make culvers right with me. Otherwise...

My first time in Wisconsin and the sign for Blueberry Cobbler intrigued me so husband & I stopped in after dinner for dessert. Wow! They have a full service menu; I should have come for dinner! When I told the counter lady it was our first visit, she was so nice and patiently helped us narrow the menu down. The restaurant was so clean and sparkling I suspect it might be new. Lovely landscaping outside. Lots of employees so no waiting, and though all were very busy, most massage eye contact and were friendly. I asked one what a "buttered burger" was (as advertised on their wall) and he had a good explanation. Our custards came: my blackberry cobbler mini was beautiful and scrumptious with fresh berries, a tiny bit of granola. Spouse's chocolate "concrete mixer" (with Reece's Pieces and bananas as his two included "mixers.". Heavenly. As we were finishing up, the girl who'd taken out order earlier came over to ask how we'd like it, and invited us to...