Frank's Pizza & Restaurant — Restaurant in Town of Warwick

I have been a loyal customer of Franks pizza for over 27 years. And tonight I was told by the manager that there are 3 other pizza places in Warwick I should order from because I called to see about my slice orders delay. To digress , we had placed another order several days ago. and he called me to see why I had given a tip on the app slice of 2.49$. As embarrassing as it was I informed him that there was no other option on the slice app and I had noted that a 2$ delivery fee was added to the bill in addition to the 2.49$ . He said the driver does not receive the deliver fee ? I apologized and he said he would look into changing the tip options on the app. I have always been a generous delivery tipper so it made me feel very uncomfortable ordering again. But I decided to do so anyway in good faith planning to over tip the driver. As I was ordering I noted the new tip options on the app feeling pleased that our conversation before had resulted in positive changes as there were several tip options . But as I completed my order there seemed to be a glitch so I redid it and it went through. As an hour passed without receiving the order which I got an email confirmation should have been delivered long ago , I called the store. First the person who answered said they had no order then he said they had my order but it was for pick up. I was told that if I wanted it delivered it would be another 45 minutes. So I asked to speak to the manager who was the same rude man who had called me before. He accused me of being drunk and said your the one who gave the 2.49$ tip. And said. There are 3 other pizza places. Basically told me to F off. I can not tell you how rude and callous this person was. After we have been steadfast patrons of his father for almost 30 years? I ordered from franicos and was treated respectfully and by the way the food was much better. I have never written a review before and probably won't again but Warwick community, I urge you to rethink patronizing...

I ordered a gluten free pizza because I have a severe gluten sensitivity that causes me to experience nausea, migraines, and flu-like symptoms for 8-10 hours. When I received the gluten free pizza, I was surprised to find breaded eggplant on top of the pizza. I called in to see if the breadcrumbs were gluten free, and was told they were not. I explained that I had first tried to take the pieces off but that the breadcrumbs were melted into the cheese and that I wouldn’t be able to separate it and eat it without having a reaction and asked for a new pizza. I was told by the person on the phone that, although I had requested a gluten free pizza for my allergies, it was somehow MY responsibility to confirm that they would not put gluten on top of my gluten free pizza. I personally think it’s common sense that if someone requests a meal without an allergen, you would not proceed to put that allergen on top. After explaining this to the gentleman, he hung up on me. The negligence is ridiculous. If I had celiacs and didn’t notice, I could have died. Thankfully my allergy isn’t THAT severe and I DID notice. But I still had to pay for a dinner that I don’t get to eat. Plus I’m tired and it’s late and I’m left to figure out something else to eat when the whole reason I paid for pizza anyway was because I didn’t want to cook! If you don’t have an allergy and they do actually get your order right, then I’m sure you’ll enjoy your experience because the pizza looks delicious. But again that’s an assumption, since I can’t actually...

Rudest customer service I have ever experienced! I ordered food from Frank’s online at 5:30 pm, clearly during their operating hours. When my sister went to pick the pizza up, the door was open and a man was sitting inside with his shirt off and said they were closed and our pizzas were not made; however, I had been charged. When I went in to explain that I would like to be refunded, I was met with such hostility that I was shocked! The man working basically told me it was not his problem and that it was the third-party’s problem and screamed at me to get out of his restaurant. My husband went back to speak to them since I was so upset and the man said he had called the cops on me! I did speak to Door Dash who powered the online ordering service and they said that Frank’s could have easily refunded me since they had received my money. (I don’t even care about the money at this point!) I am in total disbelief over the treatment I received from this unhinged individual. I wish I had thought to pull out my phone and record him and all of the wild remarks he was making. I will not support his business and will share my experience with...