Dunkin' — Restaurant in Town of Webster

Used to love going to this location, but recently it seems something has changed with their service. Staff treats being at work as social hour with their friends and pay little mind to customer service. I've watched staff socializing with friends just hanging out across the counter while maybe only one or two employees actually deal with the (usually incredibly long) line of customers. It's pretty much common place for at least one part of my order to be messed up, most recently being when I ordered a toasted WHEAT bagel with pumpkin cream cheese. What I found I had gotten after I had driven away? An EVERYTHING bagel with pumpkin cream cheese (who would even order that combination?) Should have known that something would be messed up seeing that literally every time I tried to order something at the drive thru I was met with a "what was that?" Superior listening and customer service skills at this...

Incoherent kids that don’t want to work, or don’t care to. Having to repeat yourself 5x per item because apparently asking for common things is difficult. Asked for my coffee with 3 brown sugar, literally repeated it 4x and there’s none, but there’s regular sugar and I asked for Splenda. Asked for coffee milk as the dairy for my coffee “we can’t do that” ask why and the response is “you can’t do coffee milk” … do you not have any or is it because you can’t find the option or is it because it’s an up charge? Missing food, wrong food given, extra random food in the bag, literal idiots. We’ve tried coming here multiple times and the pure incompetence of the workers is astounding. I’m all for giving people a chance, maybe they’re new to the job or overwhelmed and need some extra time but sheesh. Will never go there again as this is a...

I ordered from door dash. They were prompt and what I got was delicious. But my donut that I was really looking forward to was missing. I notified door dash and he said they handled me the bag and I delivered it. In spite of the fact that it was clearly not his fault he gave me a refund which was door dash and the deliver going above and beyond. I tried several times to try to reach Dunkin and called an operator at my expense but in spite of how long I let the phone ring they did not answer any of the times I called. The last time they just hung up. I have always enjoyed their product I am very surprised and disappointed with them. People and companies and associations need to take responsibility for their mistakes or purpose shortcomings or...