Rubino's Italian Submarines — Restaurant in Town of Webster

Been going to Webster Rubinos for 7-8 years now (2018-2022 was once or twice a week), order the same 2 subs every time usually without err from one of the longer term employees working. With every one of the girls busy I reluctantly ordered from one of the newer employees I've been avoiding based on observed interactions with other customers. Ordered mayo on top and bottom bun, watched him put mayo on top and immediately start grabbing toppings for bottom of the sub, reminded him I wanted mayo on bottom bun and he says it will be on both when he folds it closed. I tell him no I wanted mayo on the bottom bun. He finishes putting the toppings on the sub, puts mayo directly on the toppings, folds the sub so the top mayo and bottom mayo squish, gives me a "I gotchu chief" and gives a pompous little smirk.

Whatever I'll deal with it, intentionally ignored what I asked twice even though I'm paying $40 for two subs but it's whatever it's mayo. Instead of putting shredded lettuce on like you normally would for a sub, he grabs leaf lettuce, I correct it and say I'd prefer the normal shredded, he looks up annoyed and shakes his head as he makes a spectacle of throwing the leaf lettuce into the bin. The sub comes out and it's missing the prosciutto I specifically paid $3-4 dollars for as extra meat. Come to the counter and ask one of the girls to put the prosciutto on sub for me. Kid comes to the counter as she's already fixing his mistake, "What's wrong now" again with another douchey smirk. I had it. "Don't 'I Gotchu Chief' if you can't follow a simple tag YOU wrote" - the owner comes running over after being mid-conversation the entire time about baseball with an older customer "he never said that, he never said that" as the kid keeps instigating 'why you all beefed up over mayo bro'

You didn't do the things that I paid for. "Yeah, I put mayo on the bottom, that's why I said I gotchu" - no I asked you twice and you still couldn't do what I asked, you won't be touching my food anymore... One of the girls hand me back the sub with the prosciutto on it and I thank her very much. I should have then handed the sub to the owner and asked for a refund. Should have had him talk to his senior girl that works there who has made my subs for 8 years and asked if she's ever had a single problem. Should have asked him if that kid running his hand along unclean surfaces between orders should have been cause to change gloves. Amazing how a mouthy teenage temp hire can ruin a spot you've...

I have been a long time customer 15 plus years in the first location and second location now in the 3rd location I have never had a issue until today 4/22/2019 at 7:55 they close at 8 I understand that but I was there before close and the sign and doors are locked with two girls inside talking at the counter one girl does end up coming over and opens the door and asks are you picking up I said yes I am getting my sub and leaving she states we are closed I asked it says you close at 8 it’s only 7:55 the answer I get is this location always closes up early at least 10 mins before. I am upset I live 25 mins away and come that far to get a sub I can get else where but there subs and food a great I don’t mind the drive. I am normally very understanding specially because I work in customer service this is not a practice I am aware of if it’s rubino,s policy then this is something that should change I more or less Believe this is a...

I am new to the area and had the worst experience at Rubino's. I ordered a steak sub with mayo and onions and boss sauce on the side. Neither was on my sub and they forgot the boss sauce. I also ordered a hamburger with French fries and they gave me a cheeseburger sub loaded with mayo. They gave me a price over the phone for the order that I placed and when I got there to pick up the price increased $5 because they charged me for the cheeseburger sub. When I said something they acted like I was inconveniencing them. I asked for the manager who's name is Mark and he stated that my sub had the mayo and onions and that he did forget the boss sauce and that mayo melts. I explained that I was very dissatisfied and would never order again and he stated " OH WELL" needless to say they lost quite a few customer's at my place...