Sugar Daddy's Ice Cream-Grill — Restaurant in Town of Wellsville

We come here atleast 3-4 times a week, we get the same items everytime. My husband and I both wanted fusion flavors, he was given hard ice cream we left because we were in a hurry and didn’t realize it at the time. He ended up throwing it out. We came back to let them know so they could make it right and the girl at the window was very polite but I’m guessing she went to someone who was in charge there. When the woman came up to the window she instantly treated him as if he was stupid. And she had asked where it was and said if he would have said something at the time it would have been a lot smoother. And sure it would have but like I stated and as he told her he was in a rush. So she said “we can give you your money back?????” And he said no never mind. He would have given the money back to her for the correct item had had ordered. So we just left. It’s much more easier and simpler just to own up to your wrongs and make it right then it is to argue back and for with an employee about something as simple as hard or...

I will put down that I recommend you guys because your food and ice cream is good. The issue I have is the lack of Common Sense by some of the employees. Why would you walk up to a customers vehicle with a ice cream sundae in a cup dripping all over the place and try and hand that to them? After I threw the majority of it away when the girl came out to bring the rest of the order I handed it back to her to make another one. The 2nd time around the Sundae was much firmer and not 50% or more melted. I'm pretty sure what happened the first time was another case of somebody lacking in common sense 🤦 and they made the Sundae first and then the smoothie so the Sundae had melted by the time the Smoothie was done because as mentioned the 2nd one was a much better and less melted. Please use this criticism to your advantage and...

So recently went here for my birthday and omg, the extra sweet and friendly staff were awesome. And it pleases me to say, very patient when it comes to myself and my indecisive crew. Lol, but they made sure their questions were detailed and showed us what each size looks like of both cone and cup and offered cups with cones to help us not to make a mess. The place is amazingly clean, smells like heaven, and always a nice treat on...