Elliotts Bakery — Restaurant in Trenton

Spent over $50 on an order almost a week in advanced for most of the cookies to be broken in the box when the order was picked up. Additionally, I called ahead of time to inform them I wasn't able to make it at the pick up time and provided the name of who was coming in my place. My friend had the receipt which is all I received from the shop after placing the order. The employee she spoke with was rude to her, at first refusing to give her the order, because my friend did not have an order form (which was never sent to me in the first place). While they did give her the cookies in the end, my friend was upset at how she was talked to. When I informed the shop I never received the order form (provided a screen shot of my messages to prove I only received the recipe), all that was said was "Thanks for letting us know." No apology or anything for how it was handled/they treated her when the error was on their side. I know my lack of future business doesn't mean anything in the long run, but just be prepared if you make orders here instead of just coming in and buying something they...

If I could give them no stars I would. I ordered a cake anime theme for my stepson a week Ago today I get the pic of the cake and it’s nothing like I ordered , it’s not even anime colors, plain cupcakes smh I am livid! I spoke to the OWNER who made excuses as to why it wasn’t done , she yelled and had no problem telling me take it as is nothing they could do to fix it but refund me!!! Then hung up!!!’ His bday is today and I expressed that , she did not care! I will never do business with them again! Horrible customer service and she was the owner smh! Save yrself the headache! I asked for refund now my son...

Picked up some kiefles to take to my doctors office, and some for ourselves they were so small and tasted like dough. I called the girl said no problem they would replace, when I was about to go pick up I called to make sure they were in separate boxes, the lady told me they would not be replacing my pastrys, then hung up on me. Sad this is how you treat long time customers. I will no longer be bringing my business there. Sad listen to your customers, that's how you grow your business. Also get add one pleasant people to work for you, not someone that will hand up the...