11/23: Service was exceedingly slow. I ordered 5 krystals and it took 11 minutes after I paid and 15 minutes after I ordered. Horrible with no one else in line in front of me. After waiting 9 minutes, I asked for a refund so I could go elsewhere. Suddenly. My food was coming up. No. As it still tool several minutes..
: Service was quick (for krystal standards) and the food hot. Krystal always seems to be either a hit or miss. Misses include long wait for food, 5 min, not prepared to order ( ex. Order ketchup only and you get mustard and pickle and realize it as you cruise down the intetstate), under cooked fries (soggy and cannot stand up), etc. Will add that young lady at drive thru was very professional and polite. Will return. It takes 15 minutes from order to delivery here but less than 5 minutes at a Krystal in Louisiana?? They also raised prices so they can give a 4% discount if you pay with cash.
Latest update 11/19: a miss. Drive thru order was fast then waited about 5 minutes behind one vehicle. I then pulled up and they took my money and promptly told me to pull up despite no one in line behind me. My oder was simply a few krystal and. Ten minutes later I went in to get a refund. Waited in line for a couple of minutes and asked for a refund. Was told they needed to get a manager who never appeared. Finally, while waiting on a refund, I was handed my order. They need not worry about better serving me...
Read moreI stopped by the Krystal in Trenton Georgia this morning around 9:45 am. I went through the drive through. There were no customers inside or in the drive through. I ordered one sun riser. The employee told me that it was $3.34 total. I gave her a $5 bill a quarter and a dime so $5.35. She gave me a dollar and some change back and told me that I saved six cents because I paid with cash. She shorted me a dollar. Another employee gave me my dollar. She didnt question me when I told her that I was shorted a dollar. She just gave it to me. Something isn't right here. Does Krystal give you a discount if you pay with cash? I would like to think that the lady that shorted me a dollar did it by mistake. The food was good. I tried calling the Trenton location before typing this review but the number has been disconnected or no longer in service. I tried calling corporate afterwards but it doesn't give you the option of speaking to someone. So, I am leaving a one star review...
Read moreVisiting the area and thought we could try this place! Never been to one!! Well, I'm definitely NOT coming back. No warm greeting (nor one at all!). Employees seemed reluctant to work, and were slow paced. (I understand staffing issues and such, but there is such a thing as a professional demeanor with customers. After we ordered we went to sit to wait on our food. We were the only ones in the dinning area. It took a bit for our food to come out. And I was sub-par, at best! Not impressed. The ''beef patties" or whatever looked gross. The chicken breading slipped right off as I was eating it!! I was really looking forward to the chili cheese tater tots. I immediately could taste the canned chili taste. And the tots had no crunch. Beyond disappointed. Then, as we ate, we looked around. Dirty tables, floor, drink area... and the girls in the back were on their phones with no orders up. THEN my husband pointed out the...
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