Subway — Restaurant in Troy Township

The people that work at this Subway are very polite. I usually order through the app and go pick up my order. I don't like to write negative reviews. This particular location never gets my order correct. Today, I ordered a steak, egg, and cheese wrap. I paid extra to have them add bacon to it. There was no steak on it at all, and it had 2 strips of bacon. It might as well have been an egg and cheese wrap. The ends weren't even folded. There was stuff falling out all over the place. This is the least busy Subway I've ever been to. It seems they should have plenty of time to read the order and make it correctly. The last time I was there, the girl that made my order put all my food in a bowl instead of making the sandwich I ordered. She assumed it was a bowl because I had ordered a bowl for a family member. I had to drive all the way back to get a sandwich made. Again, they're very nice people that work there, but maybe the owner should require more training or make it a requirement that their sandwich artists can read and understand an order before they are allowed to make...

BRITTANY is a manager? There were problems with my large order. I had a meeting that was coming up shortly so I had concerns about my order being late. When dealing with this situation, BRITTANY was rude and aggressive. I felt that she wanted to physically fight me right there in the Subway store. She was leaning over the counter threatening and humiliating me. BRITTANY should NOT be working a customer-facing job. Customers depend on managers to make things right. De-escalate the situation. Make the customer feel better about doing business there. Management 101. She did nothing of the kind. BRITTANY escalated the situation to the point that she threatened to call the police on me and was yelling at me as I was leaving the store. Why is that okay, Subway? I was not threatening her. Just because I questioned the ordering process, the timing of the order and her customer service skills, it's okay for her to belittle me right in the store in front of other customers. That should not be acceptable. Subway, do better! READ...

A friendly and clean establishment. I do both order online and In-store and haven't had an issue with them. I've learned, by friendly banter, that not only do they take care of us, but several factory and other businesses' orders too. So, I now see how things can be missed. If I order through the app, I make sure to use the special instructions section since I am not in person to tell them to heat things up or add extra extra of somethings. The receipt they get just list what's on the sub. Not that "hey, this dude wants his jalapeños and onions toasted with meat" or " hey double toast the sub" or " heat meat up first and / or then toast" since ive learned any meats can be served cold/hot, so special instructions help them help me get what I want for the day. Great customer service, always makes suggestions, and is again friendly. Remember, folks, they're humans, not a panini...