Salsarita's Fresh Mexican Grill — Restaurant in Troy

We walked in and the aroma was sensational! We were already hungry but the delicious smell heightened our hunger sharply.

We walked up to the counter to get a closer look at the food, and it looked very good.

The place seemed clean, and was alright in a fast food sort of way.

So you might wonder why the one star review. Actually I only gave this place one star because there is not a no star option.

The customer service was non-existent. We stood AT THE COUNTER watching the workers work (there were two of them) and neither of them ever even acknowledged that we were there. We felt invisible.

I agree with Jacqueline's review. Don't bother going to this place unless you crave rejection. If they want to stay in business it's going to take a complete overhaul of their training program. Someone needs to train the employees to be courteous and polite, and management needs to be trained in hiring the right kind of people. Then maybe the dining experience will be as nice as the wonderful smell when...

I made a mobile order on the app for a pork burrito with Mexican rice, black beans, shredded cheese, sour cream, and cilantro. Upon arrival, I was handed a burrito bowl. Initially I thought I might have just ordered the wrong thing by accident, so I checked my order history, and I did order a burrito. I brought the bowl up the the counter and let an employee know. He apologized and went to make my burrito as I ordered it. I glanced up from my phone as he was wrapping, and it looked like there was beef inside. When he handed it to me and apologized again, I asked if it was pork with all the toppings I ordered. He said yes. I didn't feel like spending anymore time there and decided to just trust him and go home. When I arrived home, I discovered that I had been correct. He made a burrito with just beef, rice, and cheese and then lied to me about what was in it when I asked. I understand making simple mistakes, but being blatantly lied to about a food product is what's making me leave...

I was there yesterday to pick up a door dash order, the order wasn't ready for pick up so I chose to purchase my daughter lunch as well. I specifically said a kids steak quesadilla when I was ordering, I went to pay and the guy charged me for a regular one, the guy who took my order said that it was okay to change it to kid. (I'm assuming he was a manager) well, he gave me the cup for the kids meal.. I got home after delivering the doordash excited to give my daughter a special lunch with a snack and dessert and realized they did not include the chips or the dessert that their menu clearly states is included. I am very disappointed.

Update: you can see below that there was a response saying they were sorry they missed the mark but I still paid for a whole meal and received half of it. I feel like they should have offered to handle the matter and make sure that the missing items that I paid...