Starbucks — Restaurant in Troy

I order a Venti iced brown sugar shaken espresso from Starbucks every day. Every day they get $6.31 of my money. I have a custom way that I order this drink with only two shots of espresso instead of four, light ice and extra oatmilk. I always ask for extra oatmilk because with the light ice and only two shots of espresso the drink is only 3/4 full…

So I get up to the window and the young girl hands me my drink 3/4 full. I look at it and before even pulling it into my vehicle and I say to her I’m sorry can you please fill this without milk as I requested. I wasn’t mean I wasn’t rude, I just asked them to do the order as I asked… Again I order this drink every day from various Starbucks around my area depending where I’m at.

Then the girl looks at me and says oh I’m sorry we can’t do that… I said excuse me every other Starbucks does to which she replies sorry and closes the window…

So again I save them money with only two shots of espresso and I ask them for a little bit extra oatmilk so that the drink has the flavor I want in addition to being worth the money that they charge… I will never order from this location again and as soon as I get done being so upset I will be calling in and speaking to a manager…

Please see the picture below this is the actual drink that they just handed me in the drive through.. I have not even taken a sip!!!

And yes I fully understand that it’s ridiculous of me to spend $6.31 on a drink every day but for me it’s my treat and something that I enjoy and I work for my own money so I can spend it on what I choose… But for companies to blatantly rip you off like this… I’m just...

The employees at this location truly go above and beyond for their customers! Today I had the pleasure of speaking with Meaghan who turned a stressful situation into an stress-free and joyful one. She went above and beyond to listen to me and help me all while maintaining a positive attitude and smile on her face. All workers at the time I was there today (Meaghan, Amanda, and Sophie) were hard at work while keeping the environment friendly and professional. They shared laughs and smiles with all customers while never missing a beat and getting everyone’s coffee/drinks/snacks to them in a quick and convenient manner. When I asked for their names because I wanted to give them a shout-out on this platform they were all incredibly humble and said they didn’t need the recognition or praise at all, they just simply were happy and fulfilled with the knowledge that they made a customers day. These small things really add up and these ladies deserve some recognition for their dedication to making every customers experience a...

I have been mobile ordering from this store every morning for months now and at first they were great actually looked that what they were making and didn’t just throw a bunch of stuff in a cup. I wish that I could say they are still great but the people who work there just don’t care anymore they don’t look at the tickets that they are making they forget something in my coffee every single day and I always have to get it remade (which to them means dumping out half of the drink and then just adding more stuff) I’m usually not one to complain but when you’re spending $7 on a coffee every morning it should be made right. I don’t know who is in charge there but they need to get their people together and either offer them more training or more supervision because they are not making these...