The food is almost always good. That's about the only positive thing I can say.
In the past year or so, the customer service has gone down the toilet. Today, after repeating my order 4 times to the cashier and a supervisor/manager/lead worker telling the cashier how to ring up the order, my food was still wrong. I explained it at least 2 more times to the cook and what the gentleman repeated back to me was the opposite of what I had now stated 6 times.
I asked for my food to be returned to me as it was originally prepared. I don't have the patience to repeat "no tomatoes. extra cucumbers" over and over again and hear "extra tomatoes, no cucumbers, no onions, dressing on the side" repeated back.
While at the counter dealing with the ordering/food preparation saga, I asked the supervisor/manager/lead worker to have the table wiped off because there were splotches of what appeared to be soda. She decided that it was better to argue with me that the tables were clean and I was seeing the "finish" on the tables. I repeated my request to have it wiped off and once it was cleaned "again""," what do you know....the "finish" (a.k.a. Coke spill) came right off.
Disappointing to see things in such bad shape and the concept of serving your customer completely missing from the business model. As I type this, the employees are complaining and taking about me being upset. Professional, huh? They're also grouped behind the counter chatting when they should be working. Laughing too loud. Oblivious to anyone around them.
It will be interesting to see how much longer this downward spiral takes...
Read moreAs a fan of Greek food my whole life, I decided to pay a little visit to this spot that i pass on a regular basis this week. Bad move. I pull up, I AM the car in the parking lot (flag #1). I stroll in, no one looks like they even want to be there (flag #2). Sooo....I order my wrap, grabbed my cup to get my drink ready, turn around, food is on the counter. Really? (flags #3 and #4 with sirens). I swear I saw no one prepping anything. I guess homie had it ready to go in his pocket while he chopped it up with the chick with the "I hate my life" look on her face. Being in a rush, I hurried home to stuff my face........they are REALLY lucky my order was to go. If i had known was my food was looking like before I left, someone behind that counter would've caught some gyro jerky to the forehead, and with all that sauce it was swimming in, I KNOW it would've got all on the "I hate my life" chick, and pushed her over the edge. This is my first review ever, and it sucks that its a bad one. Everybody that works there shouldn't get fired, but they all need new gigs. Preferably, NOT in the food service industry. I will not be going back to see if its "better next time". I'll just lay here in the fetal position sweating...nauseous...and getting over my bad food choice....
Read moreDecided to come here for lunch. I don’t typically choose Greek food but I did today. I purchased a chicken wrap and it was pretty good. They put onions and tomatoes in it , in addition to a special sauce that’s quite yummy. They do have the option to make it a meal with a side of potatoes and a drink but I just settled for the wrap. It was full of chicken! I could barely keep it inside the wrap when I’d take a bite. They also had some hot sauce that was more tangy than hot, in fact it wasn’t hot at all, that made it taste really good when I added it to my wrap. Aside from the food being good, the service was excellent as well! After I ordered my food, I waited less than 5 minutes and my order was complete! The owner I believe called me up by name and thanked me for coming. It’s the small things that earn my business, and I really appreciated that kind gesture. Also I didn’t realize but when I got there they actually have a drive through but since I was unfamiliar I walked in. They are just as quick with their drive thru though. There was a constant flow of people of different backgrounds coming in to place orders, so that alone speaks for itself! If you’re in the area, this place is definitely...
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