Tropical Smoothie Cafe — Restaurant in Tucker

Gave us the wrong food on Sept 26. Was told by “lead” on duty that she would call her manager to authorize a refund at 2pm today and that the manager would call me. The wrong food isn’t such a big deal except we ordered what we did because my daughter has a gluten allergy. They gave us a salad with wonton strips all over it. She’s a week post surgery and hasn’t eaten in 3 days. All she wanted was their Caesar salad and they gave her the Thai one. I don’t think this location is going to do too well if they can’t get their act together. EDIT: you gave me the web address to ORDER MORE FOOD!!! I tried to find recourse thru the corporate website with their feedback tab, but your store isn’t even listed on there so I can’t follow thru with a complaint there.. this is tupif over two dumb salads. Your manager and staff should be better trained to handle complaints...

This was my first time ever going to any TSC location. Let’s just say “customer satisfaction” is not a priority for the team there today. Apparently a side comes with what I order: apple, banana, or chips. I wanted sun chips. They only bag Sun chips left was the one on display. I asked if I could have that bag. I was denied. My follow up question is, why are you advertising chips that are out of stock? And my next question of logic is: Whats the difference if you are out of stock? The reply, “Oh. Idk. I’m just the team lead.” What does that even mean? Oh yeah, need more training is...

After a walk around the community, I figured I'd try the new Smoothie King on an empty stomach. To my surprise in ordering the Bahama Mama bowl, the entire thing was completely frozen. Hard as a rock. No option to use a spoon for a dig in ...anywhere in sight. So, I kindly asked for a refund and the customer service was good. I ordered the Mango Monsoon smoothie (which was made to order) and loved it! The only feedback I have is if offering bowls to eat, make them fresh on the spot. The location is beautiful and I do plan on coming back for smoothies...