Cold Stone Creamery — Restaurant in Tucson

I hope the owner of this store see and do something about my review because what we experienced at this store it’s sick ,we were at the store an hour ago I had my 12 years old with us he love this store ,and what he witnessed today it’s heartbreaking, we were the only customer in-line ,only a couple we sitting in the table ,and the person is working was helping a customer before us he finished helping them then he cleaned the ice cream counter ,we were still waiting then he went to the back to get the spoons box we were still waiting, he was completely ignoring us and we were patiently waiting ,then he finished turn to talk to the other employee about his tattoo, while she was cooking the waffles, I had to call him and asking him why are you intentionally ignoring us we waited about 10 minutes and it’s not about the time it’s about you are completely ignoring us don’t want to help us I told him I’m not a mean person and you are our kids age but this is wrong you don’t want to help us. Intentionally ,it’s very obvious !! then he kept talking over me not even trying to apologize or fix his mistake, I told him you are sadly and completely racist you just don’t want to help us once you saw our color and heard me and my husband speaking a different language , your employer name was Nate and the owner can see the camera to witness the whole thing ,and sure enough a customer walked in right behind us Nate helped them in a second because they were his favorite color this is not only wrong to treat a customer awfully and a bad customer service this is sick and your employer made my son sad and hurt his feelings forever this is something he will never forget to be treated this way at your store because we are...

We came to this location last night at around 9:30pm. You’d think by the way the girl working there it was closing time soon by the way she was rushing just to get us out the door. I checked on google and it said they didn’t close until 11pm. There was no line the other customers there were sitting down and had already been helped. They had a new Valentine’s Day signature ice cream out. So I asked the girl working to try that one. She just gave me the ice cream and handed it to me without putting any of the toppings in it. We let her know that I wanted the signature ice cream with toppings and she says “oh it’s new I don’t know what’s in it can you just tell me” they were out of some stuff I get it. So she raced to get the next order we had done. And then she hands me out ice cream after I asked for lids twice. Then she takes the lid and throws it at the counter top where I clearly see it’s super disgusting and dirty. I’m not the type of person who goes and writes reviews a lot, however the service I experienced here was complete trash. The girl working last night looks young and new to the working world, that does not excuse the lack of social skills and class she showed us. She needs educated by cold stone how this business wants to be represented. I have gone to other cold stone locations and this is not how the service...

Not to be dramatic, but this coldstone creamery ruined my kids’ birthday party. We had special ordered two cakes way in advance. One was a custom Trolls cake and one was a custom Ninja Turtles cake. My husband went in and ordered in-person, and the next week, I even spoke with someone at the store to confirm. Fast-forward to the day of the party, my husband went in to pick up the cakes and after waiting for 20 minutes he was told that the cake maker “forgot” to make them the night before. After a whole back and forth hassle of making it seem like someone was going to come in and quickly make the cakes, we were informed that no one could come in until 3 hours into our kids party to start the cakes. Obviously that wouldn’t work…..my husband was an hour late to his own kids birthday party and we had to end up settling for cakes that were nothing like we wanted. Yes, we were given two free cakes, but that isn’t really the point. They ruined the whole flow of our day, and it was beyond disappointing when our 2 and 5 year old were so excited for their character cakes that they didn’t end up getting. It was really such a let down and a disaster of an experience. The cakes that they gave us were so sloppily written on and sure, we were thankful to have any cake at all, but they...