Jimmy John's — Restaurant in Tucson

I came in today very hungry and, of course, excited because I love Jimmy John's. However, I had a horrible experience and will not be back to this location. I walked in and was warmly greeted by one of the sandwich artists. I then stood in front of the register waiting for someone to take my order. A blonde woman with glasses approached. She did not say hi or ask me how I was doing or make any sort of pleasantry. I said to her, howdy! I waited about 2 seconds and she said nothing. Whatever. I started my order. Regular sized Big John and I said I wanted the number whatever, indicating that I wanted a combo. I also told her I wanted the Italian sandwich. She mentioned every single Italian sandwich except for the one that is literally called an Italian nightclub. I looked up at the board and said I want the Italian nightclub. Just a regular size. And I said I wanted a regular sized sandwich for the combo. She said oh, you want a combo? I told her yes. She asked me what size for the drink and I let her know I wanted a giant one. Cool. She was very Curt through the whole interaction. I don't appreciate this because I am a customer service professional and I'm not allowed to be Curt, even when my clients are Kurt. It was then time to pay and she asked me if I was a Rewards member. I told her that I should be. And she said put your number in. I started to punch my number in. She then asked me are you already a Rewards member. To this I replied, no. She reached over the counter and frustration and canceled the entry of the number on the keypad and said that if I wanted to become a member I had to scan the QR code and put in my information. No big deal! Absolutely worthwhile! Don't want to let those dollars not work for me! She said okay for today we're just going to put it in as you're not a member. I looked at her and I said well that's okay if you don't have the patience. She let me know that she does have the patience but her manager probably wouldn't like it. Well, I wonder if her manager liked me walking out absolutely angry. I wonder if that manager likes the fact that the food didn't get paid for that they started making. I wonder if that manager likes the Google review that I'm providing today. I wonder if that cashier was trained at all. I wonder if she actually speaks for the manager. I wonder if the manager is going to read this and do something about it. I will add that there was only one person in the restaurant, one customer that is. There was also nobody in the drive-thru. I guess per this cashier from her manager having patience and being courteous is not something that they like to do.

Thanks for your apologies Jimmy John's owner! I appreciate that. However, you have my feedback right here. I went to your silly little website and the silly little box won't let me simply copy and paste the feedback I've already given you. Apparently there's a limitation on how much feedback Jimmy John's really wants. So why don't you go ahead and copy and paste the feedback from here and address it? I already did enough work for you reporting this nonsense. What are you going to do for my time spent here? And the additional time Wasted by the fact that you won't even allow me to provide you with my feedback through your silly little box? I sure appreciate the apology though, chief! Wasted time at the store and wasted time in your silly little feedback page where apparently you don't appreciate feedback Beyond...

I have been going to this Jimmy John's location for years and love it. On Dec 7, I went to the drive through and ordered a sandwich. I gave the cashier my credit card and I could see she ran it through twice. In addition to visually seeing her do this, my bank sent me an immediate notification that I was charged twice. I went inside and explained what happened. The cashier (her name is on the receipt that I saved, but I don't think it's appropriate to put it here) insisted she only ran it through once. Then a man claiming to be a supervisor or manager looked at the main register and said it was only charged once and that it is IMPOSSIBLE for the system to charge me twice. I showed them the bank texts on my phone showing I was charged twice. He insisted that could not happen and that a credit would show up tomorrow. I did not want to be demanding and unreasonable, so I said okay and left. I was polite and calm, as were they.

Well you guessed it, I was in fact charged twice and never got a credit. I called corporate and a very kind representative said I would hear back within 24 hours, which I did not. They said it was a franchised store, so they would have to contact the store to do the credit. I emailed her copies of all my supporting documentation.

So after 2 days, I called corporate again and left a voicemail. Never heard back but a few days later, I see the credit is now pending. I would have expected the store to call me and apologize and notify me the credit was coming. But nothing from them or corporate.

I am not upset about the double charge. We all make mistakes. No biggie. What upset me what I showed them the bank charged me twice and they insisted it was impossible and that "the system" absolutely could not do that. The system is only as good as the person who uses it. I saw her run the card twice and the bank showed it, too. I can see how some people overreact in these situations because it's so frustrating when you know exactly what happened and they refuse to acknowledge it and correct it. However, I am a polite customer so I didn't harass them after explaining twice. They all work hard and deserve to be treated with respect, which I did. But my calmness did not mean I believed them. I knew what would happen.

And after all this, they issue the credit without so much as a call or text telling me they are doing so. And I feel I am owed a simple apology for not correcting the error when I showed it to them. Also, the reason I went to the drive thru was because of a healing hip injury, but I ended up having to park and walk in anyway.

I love their food so much. I don't know if I'll go back, but if I do, I will only pay cash. I recommend that you all use cash if you don't want to deal with all these problems. The workers were all polite and friendly throughout this, so...

The order taker at the window was slow, missed most of my sandwich mods and made me feel like I didn't matter as a customer. I sat waiting for my order for 10+ mins watching the staff move at a snail's pace. I didn't receive napkins or Dijon packets as requested. I asked her to please make sure they put extra hot peppers and she just looked at me half asleep and slowly closed the window. Jimmy Johns should really change their slogan from "Freaky Fast" to "Freaking Slow". I am so over this sandwich place, it's the same story different location. No one ever greets you anymore or says goodbye (known in the past as blow-aways). They are all so high they move and act like zombies. There used to be a standard at Jimmy John's and it's just gone down hill. I am extremely disappointed and disgusted by...