Mayfield Florist — Local services in Tucson

We used Mayfield for our wedding flowers and it was a complete disaster. After our first meeting, a year prior to our wedding we were excited to work with Lani and she said she could make our vision happen and within our budget.

We were told they don't do contracts and 6 weeks before our wedding all of a sudden Lani said it would cost much more for our vision than we had agreed upon. At that point it was too late to change to another vendor. We had to cut multiple things and downsize a lot but were still hopeful it would look nice.

Lani promised us she would be at the venue at 9am on our wedding day and had cleared her entire schedule to be there to set up. The day of she texted my wife at 9:15 saying she was still at the shop gathering the flowers. After that she was unreachable and didn't respond to any calls or texts. She finally showed up close to noon.

With our wedding ceremony quickly approaching, our family and bridal party had to urge her to set up quickly, to which Lani said "you're putting too much pressure on me" It was going so slowly that the groomsmen and two staff members from our venue had to help her set up. We literally had groomsmen with hoses and arranging flowers. This was the most stressful part of our wedding day.

The flowers looked okay, but definitely a paired down version of what we discussed. A few days after I spoke to the owner, who seemed to acknowledge they missed the mark here but he wouldn't apologize to me. At least Lani did apologize to my wife over text. I thought a full refund would be appropriate for what had happened but they only gave us back less than 30% of the total cost.

We love to support local businesses around Tucson but we felt extremely disrespected and as if they didn't care about one of the most important days...

Placed a 200 dollar order ,chocloates,card,ballon the shabang for my wife, with the added "cupid express" an added charge to get delivery on time for 11am today, 1130 am came and I didn't hear anything from my wife so I called the business and asked for updates,after 4 calls and several promises from the owner (stacy?), I don't remember the name exactly but I was told I would get a call back,a text back,nothing. At some point they even transferred me to speak to the driver,driver promised my wife was the next stop,never arrived. I told them how I wanted my wife to feel special at work by getting all these Valentine gifts and that she got out by 4pm. I had a missed call from them at 3:58,I called back just for them to say they didn't mean to call me! I told them how dissapointed I was because I'm a restaurant manager and I depended on them rather than 1800 flowers which is who I should of went with because they never failed me. They offered to take off the stupid cupid express fee of 15 bucks. I asked for my 200 dollars back ultimately and I just got home and instead of being proud of what I tried to do for my wife I'm home leaving a stupid review on a business that no one should take serious because they weren't prepared for the biggest day in thier business. Shame on yall to not ever follow up on me and allowing a high paying customer to call yall 5 times just to get a " I'm sorry"... Trust big names not local when it comes to making yalls loved ones feel special on important days yall. Lesson learned,wife in bed now,hopefully she likes the flowers i got her at 925pm from a frys. Whoever owns and operates this business please change endeavors, this isn't for you or your team. No...

WONDERFUL. Last moment, needed help to make the occasion. Calling from up North, in Canada, for a most significant 91st birthday, arranged what I wanted and gave my credit card and my confidence, to another florist Wednesday at 530pm for delivery next day Thursday, early afternoon, so that it would arrive in time to reach. Everything looked normal. Next morning waited to hear back. Time zone difference, two hours ahead from here. Nothing. After waiting...started sending messages...no answer, even. Started worrying it would not happen. After three messages, a reply. Two hours and half after they were open. Unable to do, need a week's notice. Oh, no...by then it is after noon here... They gave me another florist to try...but they were not even open. So worried. Started calling any of those florists near the University where it was destined to reach. Oh, wonderful. FOUND they had it. They could do it...within the time frame. Exactly what I wanted. IMMEDIATELY they accommodated. Printed out my message for this signal occasion. SO KIND. SO GRACIOUS. SO RELIABLE. And Lani, thank you. You had to depart for a wedding that was expecting you. Ten minutes to spare, you had. YOU GAVE ME EVERY SECOND OF THOSE TEN MINUTES TO GET ALL THE DETAILS. You kindly, kindly, kindly took the worry away. Amy, you verified everything I emailed. How beautiful the photo they sent. Such care. Everyone on the phones were so dignified, so concerned and frankly beyond any expectation on such short notice to offer superlative kind service. Thank you form the bottom...