Percheron Mexican Grill — Restaurant in Tucson

With all the turmoil in the country and the world, more than ever we need things to unite us. We need things that bring us together to understand each other more whether or not we agree in politics, religion or sports teams. I had a conversation with a customer at work and we laughed for a good 10 minutes before he found out I liked the Yankees. He turned out to be a Dodgers fan and then we got into a John Wick hand-to-hand melee and after we smashed each others’ skulls into brick walls and threw knives at each other. Blood and sweat and screaming everywhere until I yelled out from around a corner that it was National Guacamole Day and him being an Angelino dropped his guard immediately we both agreed to chill because avocados are sacred. We spit out teeth, fist bumped and both agreed that we hate each other but also both agreed that our shared love of food and national days for random things superceded our primal instincts. National Days for random things saves lives is my point. April 5th was NATIONAL FLASH DRIVE day. Maybe you were too busy celebrating NATIONAL SECURITY TECHNICIAN DAY on January 23rd to notice. I’ll remind you again during NATIONAL LIFE INSURANCE DAY on May 2nd.

All I know is that there was one day I WISHED I knew about when it was happening. And that was National Burrito Day held on the first Thursday of every April. This year of our lord it fell on April 3rd. Imagine the shame that washed over me when I heard about it on April 4th. I missed National Burrito Day in a city that prides itself in hispanic gastronomical fancies. I was already hopped up on 3 White Monster energy drinks and listening to Limp Bizkit, so I punched some dry wall and then had an orange because April 4th was National Vitamin C day. But I thought to myself “hey, it’s Tucson. Every day can be national burrito day. And the only way to scratch this itch of regret was to go out and get a gosh darned burrito. A big, fat, greasy, girthy, meaty, delicious, gut busting, burrito. Now asking about the best burrito in Tucson to any Tucsonan is like asking about the best pizza in New York to every fat dude with an undersized white shirt and fake jewelry. You’re gonna get a lot of different answers.

Everything from “Aqui con el Nene” to “Ponchos” to “St. Mary’s” to random crackhead on Speedway. So I had to do some research for something new, something fresh, something that respected bacon the way I respect bacon. And lo’ and behold, I discovered Percheron Mexican Grill on W Ajo Way. Their facebook page showed a bacon wrapped burrito and I didn’t even care to see the rest of the menu. I had to defeat it. I had to have it. We were so busy being prideful about wrapping our hotdogs in bacon, we didn’t even realize we could wrap anything in bacon. Pizza, pickles, churros, fish, cauliflower, anything. It’s already in my will to wrap my body in bacon when I shake this mortoil coil and if my corpse isn’t wrapped in glazed, black pepper cured pork, then i’m coming back to haunt everyone. But for now, we have bacon wrapped burros and I am just happy I live in a timeline where these exist.

So of course, I made my way, post haste, to Percheron Mexican Grill to fulfill my bacon fueled dreams. I headed straight to the drive thru where they had a giant mural sized wall menu before the window. My eyes darted around like a hungry Terminator T1000 and I squared in on the Bacon Wrapped burrito. I knew the photo didn’t do it justice. $13 bundle of joy. When I rolled up, the man at the register smiled and said hello and I just yelled out “BACON BURRO VAMANOS” and then he said “what kind of meat” and I said “DOESNT MATTER…THE BROWN ONE”. The man handed me the bag of bacon treasure and I said “thank you, bacon gods” I pulled to the side, got out of my car as I unwrapped that little food baby and drool fell to the ground as I came face to face with the most beautiful thing i’ve ever seen. Cars drove by & began to film a grown man crying and taking bites of a burrito and I didn’t even care. My life would never be the same...

Ladies and gentlemen, I’d like to start by saying that this place used to have delicious food and top-notch service. It was my go-to spot. But ever since they opened the two extra locations, the quality has taken a nosedive—and the customer service? It’s been thrown away like last night’s garbage. After a long 12-hour workday, I drove 45 minutes just to get my hands on a bacon wrap burrito I’d been craving all day. I had high hopes for that majestic meat monster, thinking it would satisfy the hunger I’d been nursing since morning. But when I got home and unwrapped it from the foil, it was like chasing a mythical creature—what I found was nothing close to what I ordered. No bacon. Not even the right meat. Whatever they slapped together was so greasy it was bleeding through the plastic, also a bag of jalapeños soaked through there bag as well. The fries looked like soggy pasta, completely lifeless and floppy. The experience was frustrating from the start—the drive-through speaker was broken, so the lady couldn’t hear me. When I pulled up to the window, we hit a language Barrier : I speak very little Spanish, and she barely spoke English. It was a communication disaster. To the owners of this establishment, I say this: maybe it’s time to call it quits. It seems like you’ve peaked, and now you just don’t care. If you’re going to run a business, take pride in what you serve. Care about the customer experience. If you can’t do that, maybe customer service—or business ownership altogether—isn’t for you. The 12th Ave. location used to be solid, though I haven’t been in a while, and now I can only assume it’s gone downhill too. One thing’s for sure: you lost a loyal, lifelong customer today. Well, folks, until next time yours truly, baconless and...

So first I'm gonna say I LOVE this place. I have been going to the food truck since it was whataburro....however I just had the worst experience with their service and food ever tonight. I highly recommend the food truck, and the restaurant on Ajo is okay IN THE DAY....DO NOT GO THERE IN THE EVENING. We actually had a comp order from them forgetting food last time we picked up from there and they did honor that by calling the manager. However, my brother in law is HIGHLY allergic to cheese and he made sure to tell them multiple times NO NO NO cheese, which they acknowledged. So they asked them to pull around and park while they made the food. After 45 mins they finally received the food and was told everything was super fresh, that's why it took soo long....WRONG, the fries were cold, the Sonoran dog was cold. The burritos were warm, but as my brother in law proceeded to eat his he got almost halfway through and noticed there WAS CHEESE in his burrito, that was even clearly marked no cheese....there was cheese in ALL 3, so it wasn't like they even marked it wrong. He is currently having an extreme allergic reaction and my sister is taking him to the ER. I have called the restaurant, which is open till 12 am and it's only 10:30pm, 3x and they will not answer their phone. Night staff is a joke and when the manager is not there they...