Viva Burrito CO — Restaurant in Tucson

06/17/2024 - I went to Viva burrito on 2175 E Irvington road at 8:25 and my chicken quesadilla had no chicken. Brought the food back and a little boy Sebastian at the window took the quesadilla and then gave it back to me. I looked at the quesadilla and they used the same quesadilla and just added chicken instead of making a new one. I asked Sebastian did you guys used the same quesadilla and he told me that he didn't know and closed his window. I went inside and asked for a manager then Sebastian and another boy that was on the grill said there is no manager tonight. I showed Sebastian the quesadilla and how this was not appropriate and it is considered cross contamination. Sebastian just said okay then the other boy on the grill told me in that he will make a new when and then Sebastian threw the cross contaminated quesadilla in the trash. While waiting I got more disgusted because the boy that was on the grill was cooking raw meat and did not make the chicken quesadilla in a clean area instead he cooked it in the same place as the raw meat. It's obvious this kids do not know what they are doing and have been cross contaminating food. I will officially be filling a complaint to the...

They open very early for those who want a breakfast burrito at 6 in the morning! I purchased a ham, cheese, egg, potato (D) and it was warm and fresh. Also comes with salsa! The burritos are roughly $5 each. Personally, I think there's not enough salsa for the amount of burrito you get so ask for another, better safe than sorry. I think it took about 4-5 minutes wait time on drive through once ordered, so they are very fast.

The service... The younger the women the more attitude you will receive. I had a young woman try to take my order and be completely rude about it however the older woman was able to take my order and serve me properly and give me the service I deserve. I think they need to retrain or let the young woman know that when we support that business we are also supporting their livelihood or paycheck. At the end of the day, I just want kind people working with me or taking my order.

Make sure to get a receipt, if they don't provide you with one you can call corporate office and get a free burrito...

After a long 12 hour day, I stopped and grabbed a Carne Asada burrito in the way home. I asked employee Carolina for a plain burrito. 28 min later when getting home, 1st bite is loaded with Pico de gallo. Crushed me.. I thought id come in the morning to talk with a Supervisor/manager about it and asked. They dont have them onsite was the response. I told them my situation, there was 3 people at the time and none bother to say sorry or try to remake a new to keep a client happy. They asked if wanted the number to their office. I told them no thanks. Im sorry to write a review 😔 but its important to take care of your loyal clients. This morning, nobody showed any enthusiasm to help me but only to get a sale. A small refresher to your staff on hearing their client and doing their part is all. Other experiences have had their moments but this morning really bummed me...