Braum's Ice Cream & Dairy Store — Restaurant in Tulsa

I changed my 5 star rating to three because your night crew is the absolute worse and many of your workers at night have bad attitudes and they act like they are miserable. The only reason I even give it three stars is because your day crew is a lot better at the quality of their food and their customer service. Every time I go during the day, my food is fresh, it's hot, and I have no complaints. But your night crew is awful. I'm just going to say that I worked for Braums for 2 years and I was the cook and in the frontline a majority of the time I worked there so I made a ton of products and I know the difference between orders that are fresh and orders that they have been sitting out and reheated. Multiple times at night have gotten dried chicken sandwiches because they have been sitting in the warmer for hours and not being changed out, I have had stale fries that have been thrown back in the grease to reheat them, and I have had burgers that were dryer than ghandis flip flops. I even had a limeade where it tasted like they used the lime juice at the bottom of the container because they didn't want to cut anymore limes. Recently, I ordered a peanut butter cup shake and instead of telling me they were out of the ice cream, they gave me a Vanilla shake with the reeses candy in it for the mix as an attempt to cover it up. Now my recent problem is, I go to the drive thru to order me a burger and the one I asked for didn't come with onions. I asked them if they could add onion to it and they told me they couldn't. But if it's a huge deal, why has braums been allowing everyone to modify and add things on their burgers for years? Why do they put onion on the burger for me during the day? Someone has taught and is teaching your night crew really bad habits and when they answer the drive thru, they shouldn't be sounding dead on the inside and miserable. If they cant stand their job they should really find another one if its that bad. I didn't like working for braums when I did, but I sucked it up and did my job correctly and still made sure everything was done in a satisfactory way that wouldn't piss people off and make them complain and when it got to the point where I absolutely couldn't stand it anymore, I found and new job and I quit so I wouldn't take it out on the customers. Also, I'm to the point where I don't trust anyone in your night crew handling my food anymore because if they can't be honest and communicate properly about the availability of certain items and they make something else or take a short cut and try to pass it off for what the customer requested, they could make a customer sick with food poisoning or kill them if that customer turns out to be allergic to one of the ingredients. At all times, they need to communicate with customers about the availability of their products and give the customer the choice of picking another item or going somewhere else, because again, what if the customer...

I ordered a molten lava cake sundae and forgot to say I wanted a single dip, so when I got to the window asked if it could be made single. The person at the window (who I believe was a manager because of her blue apron) said “let me go see if it’s being made yet”. She came back and said it was already being finished so I just paid for it. I understand it was partially my fault, but as someone who worked at Braums for 3 years, I know that I should’ve just gotten a single sundae. Then they had us pull forward and wait a few minutes, which makes me believe it wasn’t finished and they easily could’ve fixed it. I got home and opened it to find that it had caramel on it, which to my knowledge a molten lava cake sundae shouldn’t have caramel. When I tried to call the line is busy so I can’t even complain to a manager, and I’m not driving all the way back there since clearly the manager doesn’t care enough to fix...

Well decided to leave a rating after the third time of being treated like garbage in the Drive-Thru. The first time they were just rude and we went ahead and took our food even though it was all wrong. Second time we went by we waited for an hour in the drive-thru for our food till my husband finally had to get up and walk inside to get our food as they were all standing around talking this last time they were the rudest they've ever been this evening. Crew at this location is rude lazy and disrespectful. I'll go to this location in the morning all day, but I will not go back to this location in the evening. Every one of those people in the evening crew should be fired. They don't deserve to be employed at this location. This is the second time I've complained about them and nothing was ever done then. Sad to see you do this braum's this could really cost you some business I'm pretty sure we're not...