The Rabbit Hole - Tuscaloosa — Restaurant in Tuscaloosa

False advertising and terrible manager. A sign is posted with the weekly specials that says Thursdays they have $3 seltzers. When I arrived I asked the bartender what seltzers they had and she said White Claw and High Noon and named all the flavors for each. I ordered 2 High Noon seltzers with food. When I went to close my tab the seltzers were $8 and $9 each. After speaking to the bartender, she said they don't count High Noons as seltzers so they don't count for the special. I explained what the other bartender had told me earlier and she asked if I wanted to speak to the manager and brought her over. I explained what happened to the manager but even after her admitting it was her employees mistake for listing High Noons when I asked, she was unwilling to own this mistake and charge us as we had been told we'd be charged. After I said it didn't make sense that I had to pay for her and her employees mistake, she eventually accepted to remove one from my bill, but I still had to pay full price for the other one. Terrible ownership of her business' and her employee's mistake and she didn't apologize for this situation, only worried about making money....

My wife and I discovered Rabbit Hole last year and fell in love with it. It’s casual with plenty of TV’s to watch the games. Great atmosphere. But I had an incident before the Georgia game a few weeks ago that causes me to rate it only 2 stars. As I was walking in they stopped me saying there’s a $20 cover. No problem, most bars on the Strip on GameDay charge a cover (although it’s the first time RH’s ever charged me). I gave them my credit card and was told it’s cash only. I don’t carry a lot of cash. I offered him $10(all I had) and was told no, that I needed to go next-door to the Shell station ATM. I did, the ATM was broken(of course). I walked down to Rounders and got in(no cover). The guys at the door at RH didn’t seem bothered at all that they had to turn me away. It’s the 21st century guys, no excuse not to take credit cards. I’ll probably go back to the RH, but one more incident like this...

Totally disorganized. Had to order and pay for food inside at.a stand. Then had to wait in line @ the bar for drinks. Tables were very dirty-security came and bused the table and brought us some napkins to wipe water/spilled drinks up. Took 40 minutes to get food and again security checked on our food. The food was fair @ best. Cheeseburger sliders came with no condiments, was dry and tasted like Lipton onion burger. The Buffalo chicken sliders had no flavor, no buffalo sauce-were very dry. The wings were hot and tasty. Will only go back for a quick beer before or after the game. They definitely need to develop a better system for customers who actually want to...