Jucys Hamburgers — Restaurant in Tyler

This was our first time at this location but not a first time having Jucy's

The menu today was a junior cheeseburger, fried green tomatoes, and a chicken strip meal.

I'm not sure how anybody can eat a regular size burger here because they are huge. I get the quarter pound junior burger and still have trouble finishing it. It is absolutely delicious! It comes with a ton of onions, so if you're not an onion fan just tell them to go light on the onions. Also comes with tomatoes and pickles. If you want it, I opt to take those off.

Also had a side of fried green tomatoes. These were absolutely delicious and my first time trying them here. The batter was super crispy even though I ordered to go and I didn't get home until maybe 10 minutes after I picked up the food. The tomatoes were perfect size and the inside was not mushy. Served with a side of jalapeno ranch that was absolutely to die for and the best and East Texas.

Now onto the chicken strip meal. As u can see from the picture it was humongous. It had a ton of fries and hid underneath those fries were three ginormously big chicken strips. They were fried crispy golden brown but the chicken inside was still super moist. Their Country gravy that they serve with this meal is absolutely delicious and I could slap myself for not asking for an extra order of it. This meal also comes with some Texas toast and that was just a basic Texas toast but it was perfect to dip into that super yummy gravy.

Price wise I would say it's perfect. For the amount of food and for the price you pay is perfect. You get a ton of food for roughly $10 a meal and in this economy...

It’s always something. At least with the 5th street location.

We order breakfast there a couple a times a month and I always check it before leaving the parking lot. They always leave something out. Every single time. Back through the drive through.

This time was the first I didn’t bother to check. Thing is, it’s also the first time I’ve encountered a pleasant, likable person running the window. It’s usually some varied version of a sour faced, eye rolling teenage girl who finds a way to suggest I’m the one responsible for them forgetting anything from entire portions of the order to napkins and cutlery for, get ready, a room go order.

I called back to let them know a crucial element of one plate in the order jd been left out and was politely told they’d let the person at the window know. Because that’s super helpful to my daughter when she order something that comes with the missing item. No offers of compensation, just let the person know. Great management! Failure to take responsibility, blame the person running the window when in the end, management should be catching the dropped ball.

I hate to leave a bad review if the employee they blamed for the flub truly is responsible because a little friendliness and pleasant attitude go a long way. My review isn’t of the guy at the window, he was just fine. It’s of the place as a whole. Tiresome, consistent...

If you're looking for great tasting food, do yourself a favor and come during the day. I was served cold fries and cold burgers at 8:05 in the evening and management informed me that everything was broken down early for the night. 3/01/2024 I ordered through the app and it instructed that I pull into a curbside parking space and call into the building. I called 4 times and some answered 1 time out of all of the calls and disconnected the line. I went into the store and requested my order and asked if something was wrong with the phone line and the young lady working the counter told me no but to keep in mind that they are busy. Now, I kept that in mind but seeing the employees playing and leaning on the line meant otherwise. I'm still disappointed in this location because all i got today was bad customer service, cold food, and a coke that was out. I have not been to this location in years and it will continue to be this way from...