U-FIX-IT Appliance Parts — Local services in Tyler

Went in to get a part warranty replaced, they do not honor their own warranty on parts. Buyer beware don't expect to get anything replaced even if it fails due to normal conditions. Salesperson was rude and try to put the blame of the part failing, on improper installation or maintenance neither which were the cause.

UPDATE:

Jim

I didn't immediately have my receipt with me. I informed the sales associate that i did have my bank statement showing the date and purchase.

He was not listening. He didn't ask or even look in your computer to verify records Jim. So no, he wasn't able to verify my purchase.. He didn't try. He was rude and condescending and tried to blame it on my vent hose.. Which is new, which i bought from you as well as the part, as well as a new thermal fuse.

The vent hose has a short run and free airflow. I followed your associates advice when i installed this originally, although i have appropriate knowledge and experience to install said parts.. i have followed up with regular maintenance ensuring there aren't any airflow issues.

You will no longer be getting my patronage nor business from anyone in my company or referrals to others to buy parts at your establishment.

I only wanted you to honor your stated one time replacement, not to be treated...

I ordered a part for my 42 year old oven. My oven is very old but I do not want to replace it with a new piece of junk that they make today. Being such an old oven there is no longer records of the model numbers, etc. Most companies would have left it at that. Not BROCK at U-Fix-It Appliance Parts! I could have taken my part into the business and he would have found my part. But since I live an hour from the store I e-mailed him a picture of the part, which was the rather large heating element. I also sent him a hand drawn picture with all the dementions on it. He found the same part and had it shipped to me within five days!

I pray that U-Fix-It gives Brock a big kudos for being such an outstanding employee! Thank you for having an option to calling expensive repair companies or having to purchase...

I went into the store looking for an old microwave part. Chris went out his way to locate me a part. He looked at every resource he had access to. He found no luck for me, but his personality, patience and ability to help me, was second to none. He has amazing customer service skills, as well as very knowledgeable. To top it off, he is a gentleman, he offered to carry my microwave back to my car. He would not take a “No” coming from me. After putting my item in my car, I offered to buy his lunch. He would not let me, or accept the cash. Which tells me, he is also a Christian. If you are looking for some good customer service and a super clean store, stop by U Fix It,...