Bronco Billy's Pizza Palace — Restaurant in Union City

Im kinda new to bronco billy's. Ive ordered a few times. The first time i ordered i came in to pay with card and the guy said "if you wanna leave a tip write it, if not press such and such button" so i didnt tip and pressed the button. The guy actually turned the the girl making the pizzas and said "sorry about that". Sorry for me not tipping? Whoa! I havent even tasted the pizza b4. Is it that serious? I went home and i noticed they got really really good cheese. You can taste the difference. Crust is good too. Anyway, so next time i ordered and tipped a couple bucks, no big deal. But today i ordered and the girl answering the phone sounded very annoyed with me and kinda rude. Maybe she thinks im a prank caller idk. So i went down there to pick it up and working is a black haird girl wearing a mask and shes even RUDER. her talking style is combative and While ringing me up i felt like i was being attacked as she said she gonna charge me more for an extra topping. I said ok thats fine. Maybe shes having a bad day. I put my card in and tipped her $5 anyways. She bobbed her head and shrugged as if to say thats an ok tip but she feels entitled to more. If $5 aint enough your dreaming. Driving home i couldnt shake the feeling. I just wanna order a pizza i dont wanna deal with your attitude. What do i got do to be a respected customer? Idk. I wondered what the google reviews are on this place and surprise surprise, she wasnt having a bad day, shes like this all the time! there are multiple 1 star reviews talking about the rude black haird girl...

If you're ever in Union City, do yourself a favor and pay a visit to Bronco Billy’s Pizza Palace. This mom and pop gem has been a cornerstone of the community for years, and it's not hard to see why locals, like myself, have been patrons since their teens. I believe they also have location in Fremont and Hayward too.

Chicken Coupe Pizza was the one I went for. Let me tell you, it was a savory delight from start to finish. Topped with garlic, bell peppers, and mushrooms, each bite was a perfect blend of flavors.

The pizza arrived at the ideal temperature, ensuring that each slice was perfectly warm. The crust had just the right amount of crispiness, providing a satisfying contrast to the rich and flavorful toppings without being too crunchy or too soft.

I was so hungry that I forgot to take the photo of the pizza before devouring it. I did manage to take a photo of the remaining slices though. 😁

Bronco Billy’s has mastered the art of pizza-making, and their Chicken Coupe Pizza is a testament to their commitment to quality and taste. Whether you're a long-time fan or a first-time visitor, you’re sure to leave with a happy heart and a full stomach.

Bronco Billy’s Pizza Palace is more than just a pizza place; it's a beloved local institution that continues to serve up delicious memories, one perfect pizza at...

Right off the bat the girl that took our order was unfriendly. Never cracked a smile. But whatever. You do you. Just maybe not be the first rep customers speak to. Haha! The guy who brought out our pizza was nice. Ordered pizza with three toppings. Really cheesy. Not bad. 6 out of 10. Daughter said the crust had no flavor and her friend said 2/10. Interested to see variety on the menu so I ordered a chili dog and potato skins. Asked what toppings I wanted on my potato skins, so I asked for cheese, bacon bits and ranch (she said no sour cream). Then when I asked for green onions, she said I was only allowed one topping. What kind of potato skins only allow one topping? And why did she ask? Aren't the toppings pretty standard? Later saw some dried out old green onions at their salad bar. Maybe she did me a favor. Skins were ok. Not very memorable, but with one topping, that's to be expected. Lol. Oh, and when I asked for a fork and knife, I was told they ran out of knives (these were silverware, not plastic). Maybe she just didn't want to go wash one. Chili dog wasn't great, either. Note to self. Don't order other stuff at a pizza place. Will not be back. I'll spend my money elsewhere. This is the one off Smith. I understand there's another one off Niles that's much better. Not willing to try...