Chipotle Mexican Grill — Restaurant in Union

I was ordering my food and the manager was extremely rude and slamming the guacamole container down like a sledge hammer. I told her that if she didn’t like her job she should look for something that makes her happier. She told me that it wasn’t that, it was her coworkers that weren’t listening to her. I said she shouldn’t take it out on her customers. I guess her ego got hurt as I was told to have a good day and that she wouldn’t serve me. I then said some not so nice things to her, as she had no reason to deny me service. To the owner, management should never let customers see they are angry at their employees, let alone take it out on customers. I visit this particular store four times a week. I was in the day before yesterday and the lady, I think was managing that day, was so nice. She had a darker complexion and tattoos. The lady today was a Caucasian woman with no chin. I asked who her manager was and she said they don’t give out names, which I’m pretty sure is BS. She just doesn’t want to get in trouble I’m assuming. This particular incident happened on June 29th 2025 at around 1830. I see that this store has a review of 3.5. I’m going to go out on a limb and say that has everything to do with this “lady” running the place. I will be going to Qdoba from now on. This sucks because chipotle has great food. I hope this manager gets some coaching on how to deal with the public. If she was working for me, and I found out or witnessed her interact with the public the way she did, she wouldn’t be employed with me anymore. But you all do you. Keep her on and continue to have get...

This location is clearly overwhelmed and understaffed. They definitely weren't prepared yesterday for Cinco de Mayo. My son and I came for dine-in. His dad and step mother were in the drive-thru. As we were placing our our inside, the store locked the front doors and was only accepting online orders and drive thru orders only. I overheard one of the workers say they were an hour behind. What frustrated me is when I was told they didn't have guacamole. HOWEVER, my son's father and step mother was able to get guacamole in the drive thru???? So, we were basically lied to, or someone was too lazy to get guac from another station. I ordered two bags of chips. Was given one bag (but not charged for 2). And the woman acted like she could care less that she didn't place my chip order correctly. I asked for a tray and was told "we don't have any clean trays".... Ok, so I had to gather everything on my own with no offers to help me carry our food. I definitely won't be back to this location on a busy night. As we were leaving (after we finished eating), my son's dad and step mom were pulling out of the drive-thru. So, they waited about 40 minutes in the drive thru. There were probably 30 cars lined up waiting in the drive-thru. Also, I think it is a safety hazard to have people crowded by the only exit (side door) for their orders. It was difficult for us to get into and out of the bathroom in that area, and to exit. The very least that could have been done was to encourage customers waiting to get their food, to move away...

Update: Something really needs to be done about this location. Not only is the food inconsistent and poor quality (crunchy rice, tiny portions and undercooked beans) but management, Zack, is rude, immature and unprofessional when you try to provide honest feedback. This isn’t just a one time thing. We’ve had the same quality issues from this location since it opened and judging by the reviews, we aren’t the only ones. See my review from two years ago below. We gave it another chance today and sure enough, it’s still poorly managed and that’s reflected in the food and customer service. We have been to dozens of chipotle locations in the last decade and this is by far the worst. This is our “home” location and we consistently drive twice as far to another location for the real chipotle experience. If this store was my first chipotle experience, I’d never go back. And that’s something corporate needs to hear about this location.

Review from 2 years ago: We were so excited to have this new location open up but unfortunately, it is very disappointing. Every visit we are served beans and rice that lack flavor of salt, lime or cilantro and in some instances they even serve partially cooked rice. This is uncharacteristic of Chipotle but is a regular occurrence at this location. I really hope this is...