Proud Papa's Pizzeria — Restaurant in Union

The worker is disrespectful. I place an order through THEIR site and was told they don’t deliver to this location but somehow the site processed the order. I then proceed to call to the restaurant to request a refund. The guys says “idk what to tell you, it’s a 3rd party site”. He had no sense of concern or showed sympathy for the fact that THEIR site and the link to the 3rd party site That THEY use processed the order. It isn’t my fault that the site doesn’t pickup on distance. Just disrespectful. I asked to speak with the supervisor the worker proceeds to say he’s in a meeting and I’m not bothering him with this situation and they he’s available tomorrow at 10am ! Like huh ???? I’m a paying customer. He didn’t direct me to the proper contact information I can use in order to be refunded. I’m very upset and a business shouldn’t be conducted this way. I’m a business owner myself I would never street customers in such a way. That worker was...

I honestly really used to like this place and would order weekly. Today I called in to order a Sicilian pie with half extra cheese and sausage and half just cheese (I’ll admit it’s a weird order). When it arrived all the cheese slid to one side so I called to let them know and see if it were possible to get an extra slice or two for the people that weren’t eating sausage. They agreed and it arrived about an hour after the call completely soaked in oil. I wouldn’t even care but it was to the point where it was pooled into the crevices of the bag. Clearly the owners maturity level needs some work. Whether you agree or disagree about the pizza sometimes you just have to do what’s best for your customer. Unfortunately I will no longer be ordering from you. Good pizza, they just need to work on...

This Pizzeria, while it makes good pizzas, does not use masks internally by staff (until a customer enters). Also, during these times especially, they still do not have a practice using gloves to handle pizzas in the oven and after. I understand it would be inconvenient to make & spread the dough with gloves, but don’t understand why after that gloves are not being used for everything else. They handled my credit card as before the crisis and I had to wipe it down to put back in my wallet. They claim to wash their hands regularly, etc, but I did not observe any such action while I was waiting for my pizza last week. I do understand some additional precautions may cost money but isn’t the health of your customers more important than...