Not a pleasant experience. Ive gotten take out from here before and there was hair in my food. It got taken care of and we moved on. We went back and this happenes not once but TWICE. The staff sat us RIGHT next to the salad bar and the staff began cleaning it out. I kid you not they scooped out buckets and buckets of ice. Ive never realized how annoying and absolutely obnoxious this can get. They were scooping for probably 10 minutes straight. We are pretty patient individuals but trying to talk to eachother after traveling 6+ hours away while someone is scooping buckets and buckets of ice was absolutely irritating. So, then we go to leave because not only was the ice irritating but I have a toddler. We went to go pay and explained that our toddler was getting anxious and the staff member rolled her eyes and told us that only our server can check us out. I apologized and told her that last time we came it was different. She then stated "yeah, well its been like that awhile" then she asked who our server was (have no idea what her name was) and she rolled her eyes again and told us to go sit back at our table. We had to bring our dessert to the front to get a box. Another huge negative was after traveling we had to use the restroom and there was a sign stating it was being cleaned. Well, I waited and came back like literLly 2-5 minutes and the toilets were absolutely disgusting. There was poop stains in the bottom of the toilet and stuff all around the toilet itself and there was pee on the other one. If thats how they clean I can only imagine their kitchen. I was highly disappointed. We will not be returning. This place is not concerned about their customers or...
Read moreOur waitress was fantastic!!! I wouldn’t write a review at all if it wasn’t for an experience with another waitress. I will start off by saying that once I saw relatives at a table right near ours and informed my dad I was looking to get their attention. When the waitress came to their table for drink orders, they said they were ready to order. She was annoyed by this, rolled her eyes and stated stop I need to find my pen. My Dad then approached. The waitress, Dani, was taking the order but he stood and waited to talk while she was getting it. Unfortunately, the people got a little distracted so instead of saying I’m sorry or excuse me. She very tersely told my father that he needed to stop distracting her patrons so that she could get the order and that he needed to leave. At first we all thought she was joking, so we laughed a little. But no she was serious. She informed my dad that she was busy and she had two other tables she needed to get to so she couldn’t be wasting time essentially but in a much more rude way. At that moment, both my dad and I stated to her that she was being very rude and could’ve handled the situation differently. She never apologized or even acknowledged us. Probably cause her tip wasn’t from us. I can assure you if I ever go back to this location or any family or friends do. If Dani is our waitress, we will walk out. I get it people have bad days but you work in customer service...
Read moreMy husband and I visited last night with our children. It took quite a while to be seated which we expected because we have a large family. Once seated, we just sat there. Our kids got some items from the salad bar and I even had a bowl of soup. The kids used spoons from the salad bar to eat because we had no silverware and no one bothered to come to our table to greet us. When someone did come over, she informed us that no one told her this was her table. She returned without enough water for everyone. And it went downhill from there. Never cleared anything from the table until I asked her to. Only myself, my husband and two of our kids ordered food from the menu-we sat there for 45 minutes before it was brought out. By that point, the kids were finished eating and restless. Because the waitress was so inattentive, we had to flag down a passing hostess to ask for boxes and our check(we didn't eat anything we ordered because it was almost bedtime and we needed to get home.) Worse yet, we never saw the waitress again. The hostess brought us boxes AND the hostess brought the bill to our table. Unbelievable. The food ended up in the trash once we got home (it wasn't something that would reheat well.) A lot of money wasted. I understand being busy but the ability to handle a busy night and do so with a graceful attitude is...
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