prepLIFE — Restaurant in Upland

Me and my partner have been using prepLIFE for a little over a year. We actually switched over from a different meal prep business because we loved how flavorful the food was and how easy it was to preorder and pick up meals. Usually we will order our meals in the morning for pick up later in the afternoon so there’s plenty of time for our order to be completed and until recently haven’t come across any issues. However the last few weeks pick up has been very disappointing. Last weekend we did our usual order in the morning and pickup later in the afternoon but when we arrived our food wasn’t ready, it took an extra hour and a half after our scheduled pick up for food to be ready. Today’s experience was somehow even worse. We get to prepLIFE an hour after scheduled pick up time and find out that once again our food isn’t ready. We go to grab dinner and come back an hour later and still our food isn’t ready. We ended up waiting in our car for another hour until our food was ready. I can understand being busy but we waited an extra 3 hours after our scheduled pick up. What’s the point of ordering food in advance if it won’t even be ready until hours later? This is the second time we’ve run into issues with our food being ready on time and we wasted so much of our day waiting for food when this meal prep service is supposed to be saving us time. Highly disappointed, hoping this issue...

I really really like their food. But I don't think they follow safe food handling practices. My pick-up time was 12pm for my online order and I wasn't able to get there on time. When I got there at 3pm my food was still sitting out on the pick up shelf. It was neither cold or hot and I asked the employee how long the food had been and she said about an hour. I don't think that's true...I doubt it was ready at noon, put in the refrigerator after a reasonable time, and brought out again to get back to room temperature. Unless they were that behind on their schedule making meals. I realize I wasn't there at pick up time but sometimes life happens and that's not a license to let food spoil either, that's been paid for by consumers. I just hope I don't get sick after eating my meals, which included salmon by the way. I'd like to continue to order from here because I like the food that much...but this particular area of their operations needs to...

Another scam. Advertises on the Toogoodtogo app that helps to use unsold food. Selected the meal version. So excited to think of working with a restaurant that also wants to help the community. They claim it is of a $30 value for $10 (the amount of their actual protein, veg and carb meal).

They had the audacity to give me three cold trays: One boiled potatoes Two old green bean trays

Cold and definitely not even the same day.

How dare you?! Don’t support this lying business. Such a shame to do this to people who actually believe what you advertise.

They wouldn’t even give a refund. Told the ‘classy’ employees to keep it. They claimed to have called their boss about it. Just gross humans doing this. Hope it’s worth the $10 you’ve managed to scam off people one time. Check the reviews. Sadly I didn’t.

Guess what preplife, some of us actually have money to spend and wanted to do good. Wish you really wanted to do...