Nick's Pizzeria — Restaurant in Upper Dublin Township

Been coming here Tues. I come in on a Friday at 6pm. I'm standing right in front of the register and not one person says a word to me but looks past me. A regular customer is in front of me and says... I saw your sister yesterday and they chat. I'm still standing there and another gentleman picks up the phone and takes that order. Then one of the employee shouts out half pepperoni... looks at me and turns away. Then an elderly woman named Joan comes in after me and the gentleman says what you have and gives her order. So I tell my family let's go. We're walking out and then they acknowledge us and one of the employee screams what we need. I'm walking to the front door and say you can at least say HELLO or I'll be with you soon! The employee screams back to us the customer called in her order and is picking it up! Ok then why did each employee just stare at me and not say one word. And I was in line waiting in line before the phone rang! So why didn't anyone take my order? And how am I suppose to know Joan called in an order. The employee says Hi to her and makes small talk. You don't leave a customer standing around. That is not customer service! Although the few times we went in... I felt a strange ambiance... Today my gut feeling was right!! They must only serve to customers that are their kind... Hey Nick's Pizza we own family businesses and we would never treat any of our customers, regulars or new the way you treated my family and I! Greet your customers! Staring is not...

We are new to the area and determined to find good pizza. We were referred to Nick’s by someone who had lived in the area for 30 years. In full transparency, they stopped ordering from here weekly and started ordering from somewhere else but we’ve already tried there and liked it but didn’t LOVE the pizza. A couple disclaimers: we ordered on a Friday and I can attest that they were busy (I heard it when I called). They told me to come in 20 mins and I came in 24 mins. The people who answered the phone and who I met in person were so kind. And the place was clean and easy to find. But for $12.50, we got 3 chicken fingers and undercooked fries. The fingers were cooked well…but 3? And the fries, there is no other way around it, they weren’t cooked. I had to throw them in the oven and then we ate them.

I saw people eating in the shop when I arrived and let out a sigh of relief bc the pizza looked like good pizza. But our pizza was 100% a pizza that had sat out for a while or was reheated and given to me. It wasn’t warm when I got home, I live 8 mins away, and didn’t look like the pizza I saw in person. Our pizza was kind of sunken in and had a taste that it had sat a while. So, Skip the chicken fingers and fries and eat your pizza in-house. We’ll keep searching...

True character shows when something goes wrong. Nearly every place makes a mistake now and then; what a business does to make-up for the mistake separates the good restaurants from the poor. After a long day at work, our attempts to avoid a late night dinner were dashed when a take-out “Special Pizza” turned out to be just cheese when we got home. Into the car I went, to go back and get what we paid for. No quip on my part; I simply pointed out I didn’t get what I paid for. Granted, they did make the replacement pronto,… but “Sorry Buddy” from Nick was apparently all that was warranted in his mind. For us: additional gas to/fro, and a 45 minute delayed dinner. So "spiacente compagno”: we recommend to readers to choose elsewhere. There are numerous others in the area that offer similar (some arguably better) pizza but actually appreciate...