Texas Roadhouse — Restaurant in Urbandale

I ordered a Ribeye steak with mashed potatoes and side salad. The Ribeye they served me was 90% fat and I could not eat it. When checking In with my server Gabby who was completely awesome during my whole horrible experience she told me she apologized and would I like me to get her manager to talk to them about the steak I told her yes because this was a 30 dollar meal and I only was able to take two bites the rest being fat. First Manager Bryce that came over started to listen to my concern and then interrupted me and was rude and kept repeating himself say how a ribeye is one of our fattier steaks. I explained back to him that I’m a kitchen manager and was a broil cook for a long time and know what a good quality ribeye consists of. He then kept repeating him self and was rude and belittling throughout the conversation which was very disrespectful. I then asked him if there was another manager on duty because he was just being rude and had no sense of customer service not once asked if I wanted something different to eat nothing. Then his manager Jeff came over and approached the situation in the same manner not very welcoming. He addressed me the same way as Bryce did. No refund offered no new steak never asked if there was something they could do he just took my plate and kept repeating himself saying that how we advertise our Ribeye! This is one of my favorite restaurants by far and I have never ever had a steak this bad and I am a die hard ribeye lover so it always what I order. Over again my server GABBY was great she felt very bad and assured me that she would have ate the steak herself and she was sorry that I was treated...

My twin sister, friend and myself went here for my sister and my birthday dinner on September 8th, 2019 around 7:10. We started out fine ordered our food and we have some different allergies.

My friend's food came and tasted fine but she got sick from it shortly after getting home.

My sister ordered the BBQ chicken with a loaded baked potato and asked for no sour cream due to an allergy, she got it but the sour cream was on it but hiding under the bacon and cheese. She took a bite and headed to the restroom to throw up.

I ordered the smothered Chicken with no onion (allergy) and jack cheese with again a loaded baked potato with no sour cream (allergy) on the potato, it was told to them that these are allergy issues not just a preference. I got my plate and my potato has sour cream and my chicken has onion so I told them and they took my plate and a half hour later after everyone else was finished with their meals they hand me my plate and it has gravy instead of jack cheese on the chicken and the potato had sour cream. They took my plate and told me they would fix it I didn't want my people to just sit and watch me eat my food and I had to be at work early the next morning and didn't really have time to wait so I asked them to box it. They finally got it right!

So after all this is done the waiter asked how we wanted the checks; we told him separate he came back with 3 separate bills. I am sorry but if you mess up my order so many times that I can't even eat it in the restaurant why should I have to pay for it? I did pay my bill because I didn't feel like fighting them on my birthday.

THANKS FOR RUINING OUR...

On Sunday 1/26 we visited the Johnston location for what was supposed to be a birthday celebration for a family member, but turned out to be a very disappointing meal. I’ll start with the service by Brooke, it was excellent. The appetizers were good, but then salads were delivered to the table with dead lettuce, very little Caesar dressing (could have asked for more), but with the condition of the lettuce, why bother, so that was 4 salads wasted. Then came the entrees, my country fried sirloin was so chewy, I ended up taking it home for the dog, all coating mostly. Then came steak and shrimp meals were edible is all I’ll say…but then my grandson’s girlfriend’s steak came out mooing when she asked for medium, blood running all over her tiny plate, so asked to have it cooked more to medium, who we believe to be a manager, went and got another plate, put her raw steak on it, leaving her sides to get cold in the meantime, to re-cook it, not a new steak, but a re-cooked steak, coming back to the table, it was still undercooked…so by this time, she said forget it and sent the steak away, so her dinner consisted of mashed potatoes, brown gravy and a less than par salad. They were supposed to take her meal off the ticket, but did not, so had to wait to get that corrected. All in all, very disappointing for all of us, especially my 72 year old husband. Don’t know if...