Carl’s Jr. — Restaurant in Vacaville

I don’t usually take the time to write reviews, but after my visit to Carl’s Jr on August 3rd this past weekend, I felt it was absolutely necessary to recognize an exceptional employee Brenda.

I walked in around 5-6 pmish The dinner rush was in full swing, and the line was starting to grow, but Brenda didn’t miss a beat. She was the only one working the front register, managing in-store orders, and helping with mobile pickups all at once. Despite how busy it was, she greeted every single customer with a kind, patient attitude and made sure no one felt ignored or rushed.

When it was my turn, I asked if I could customize my Western Bacon Cheeseburger by removing the onion rings and swapping the regular bun for a lettuce wrap. Brenda didn’t just nod and punch in the changes like most people might she confirmed it carefully, asked if I had any other allergies or preferences, and even offered to have the cook double-check that the lettuce wasn’t soggy. That level of attention honestly surprised me in the best way.

As I waited, I watched her handle multiple situations effortlessly a DoorDash driver who came in confused about an order, a woman asking about coupons on her phone, and a family with three young kids who couldn’t decide on anything. Brenda was calm, respectful, and had a way of making everyone feel heard. That might seem small, but moments like that leave a big impression.

When my order came out, she brought it over to my table and double-checked that everything was prepared the way I had requested. The burger was perfect, the fries were hot and crisp (which never happens anymore), and everything was neatly packed with napkins and ketchup already in the bag without me having to ask. She thanked me with a smile and said, “If there’s anything else you need, just let me know” I don’t think I’ve ever heard that level of care at a fast food restaurant before.

To whoever owns or manages this location I would love the opportunity to speak with you directly or pass along this message, because Brenda is someone who absolutely deserves recognition. Too often, the hard work of frontline staff goes unnoticed, but she made a real impact on my day. One person can make a difference, and Brenda is a perfect...

I have been in Vacaville for over 2 years. I have visited this location a few times. Every time I'm disappointed. I have worked in customer service most of my life, I have expectations because of this. I'm really surprised that the lack of customer service is so consistently lacking here. I'm pretty sure I've encountered the same employee every time. She is not friendly at all, she talks in a very condescending tone, and doesn't smile. I'm not even sure I've ever heard her say thank you. When I order I'm being rushed and being treated as she doesn't have time for me. When I've asked questions I'm always answered negatively. When I ask a question and try to understand why a coupon or special isn't being honored she is argumentative. I usually have to wait longer than what seems right even when the drive-thru isn't busy. I called into the store once because I wanted to know if they could move the car, that was causing a long wait, around so the rest of the line could move through. She was rude and hung up on me. I'm wondering if she works every day, all day since others have similar experiences at different times of day. That would maybe give some insight to why she's so unfriendly and dismissive.I'm done trying with this location, which likely means I'm done with...

If I could give negative stars I would. I, a senior and my disabled mother went into the restaurant to get food to go. My mother needed to use the bathroom urgently, she has a difficult time with that. I asked for the restroom key and was rudely informed that the restroom was for customers only. There was a sign on the restroom door so I already knew that. I informed her that we will be customers after we use the restroom. Then more rudely was told I needed to buy something first. In the mean time my mom was not able to wait any longer. I informed the rude woman behind the counter that I would not buy food in there again, she stated she didn't care. I understand there is a policy about the bathroom. I don't look like a homeless person, and I had to help my mother walk in. If you are a person that is going to be that rude to senior citizens, disabled persons and potential customers you do not need to be in customer service. I have also sent in a request for someone from the company to conyact me so I can...