Popeyes Louisiana Kitchen — Restaurant in Vacaville

Trust the low rated reviews for this particular Popeyes, it's terrible. I work close by at one of the car dealerships down the street and we buy our employees lunch every Saturday, this particular Saturday (10/23/21) we ordered from this Popeyes. It was 5 family meals and I ordered them right when they opened at 10am with a pickup time of 12:30pm. I knew it was a big order so I wanted to give them at least a couple hours to get the order ready. One of our employees went to pickup the food and they greeted him with "oh great, you're the one who placed that big order" and didn't say anything else to him. They gave him the food and he came back. Upon unpacking everything I noticed a whole family meal, sides and all was missing. Along with that a few other sides from the other family meals were missing. This was a $234 order and I wanted to make sure we got everything we paid for. So, I tried calling them to ask if they could put the missing items aside for us to come pick them up or if that wasn't possible, if they could refund us for the missing items. I called about 5 times and the phone just rang, after the 6th time it was a busy tone. Then on the 9th or 10th call they picked up the phone, it sounded like they threw it down and then said word for word "Fk them I don't give a fk, unplug the f**king phone" and proceeded to unplug the phone. I confirmed this by tried to call back and all I got was a busy tone again. I then called corporate filed a complaint and was told a district or area manager would call me about the refund. It is now 3 weeks later and I never received a call from anyone at Popeyes. We had to dispute the charge with our bank. Needless to say, our dealership will never again be doing business with this Popeyes. So save yourself the headache and go literally anywhere else in the area to eat. There are many other great choices...

This Popeyes location is never know for its service, but known to get your order wrong or have missing items. Well this visit was no different than my previous visits. I have not been to this Popeyes for quite some time because I can’t stand the bad, slow service or having to come back to the restaurant because I am missing something on my takeout order. I came here to grab some dinner since I was in the area and since I haven’t been here in a while, I was hopeful things would be different. The ordering on the App was easy. The order was completed on time. I arrived a few minutes before the complete time and checked in with a cashier and was told that they are working on my order. I can here someone say to make sure there are 2 coleslaws for my order. When I got my order I was just going to drive home, but remembered the last time I got takeout here, I drove home without checking my order and ended up having to drive all the way back to get my missing item. I told my wife to check the order and lo and behold we were missing the 2nd coleslaw even those someone had mentioned to make sure there was 2 coleslaws. They were not busy that day and had plenty of workers, so I am not sure how they can screw up my order. When I walked back in, I stood at the counter waiting for a couple minutes before someone finally noticed there was a customer standing at the counter (someone was on their cell phone, lots of chit chat conversations, but no one manning the counter. I was given the missing coleslaw right away when I mentioned the missing item. I have never “not” had a problem at this location. I am not sure what the deal is here, I guess they just need better management and training of staff. They didn’t have the AC on or maybe it was broken, so they had the door propped open. I have never had an issue at other...

I'm not one for leaving reviews, but this place is slacking. The last 4 times I have bought food here, the order has been messed up. Usually minor things like terrible drive thru service attitude, a missing item, "a three piece instead of a five" or "mild when it was supposed to be spicy". But the visit prior to today the food was cold, chewy, and obviously old. This current visit today has managed to top that. Beyond the fact that the cooking area of the restaurant was visibly dirty from the drive thru window, we had multiple missing side dishes, meals that don't even have fries in the box, and on top of that, 3 separate "creole cocktail" sauce packets that have obvious stab marks thru the top and tossed into the bag. Effectively coating everything in the bag as all items were somehow smashed. We had to request our drinks after waiting for our food in the parking lot as I cleaned the sauce up as well as possible. Meal boxes smashed to the point the tops were ripping off. Alot of this seemed intentional, However I would have no explanation why. Would just like to see them step up their game as the Popeyes brand food is typically great as far as fast food goes IMO. Would be nice to get that here at our Vacaville location. Would give this 0 stars.

30Days later: Returned to the location yet again, mostly because I refuse to give up on the food. And I can't say enough good things about my experience. Food was hot, fresh, and very fast. Kitchen area appeared clean. My order was spot on, and the service was courteous. Visits like this one keep me coming back. Will be returning again soon. Rate...