Subway — Restaurant in Vacaville

If I could give -100 stars I would! I’m very surprised this particular subway is still up and running and open for business, not only was the lady rude but she was very unsanitary. The younger women who by the way was very sweet ended up cutting her finger while cutting the bread for my six inch sandwich, she turned over to the older lady who I’m assuming was the owner based off the other revues I have read and asked if she could help us out with our order (showing her cut finger) and the older lady rolled her eyes and breathed out in disgust. At that point we should have walked out but gave her the benefit of the doubt, we let her know our order and she continued to grab the bread that the lady had cut her finger on trying to still used that piece of bread, I asked her if we could please get another piece which I don’t think is a horrible ask as again the lady cut her finger on it. The older lady of course rolled her eyes upset at that request, she already had the pepper jack cheese in hand to put on our bread but when she went to get the new piece of bread she set it down on top of another cheese lid but the lid was very dirty and had meat pieces and residue on it, when she went back to pick up the same pieces of cheese we asked if she could use fresh cheese as we do not eat meet and didn’t want the cross contamination. She moved the cheese and opened the lid and said it’s just cheese then put the cheese down on the side, we let her know that’s fine but you at first put the cheese right on the lid and on residue meat on it, she then told us there is nothing on the lid, I looked at her and said really you don’t see all of that, pointing to the lid. She rolled her eyes again and said there is nothing there! At this point we were done, we pushed aside how unclean the establishment was and how unsanitary they were and her issue to change out bread one of them bleed on, but the whole attitude with it like those requests weren’t valid request. Again yes the attitude is still not okay but how is this place still open with how unclean and unsanitary she is? I guess I should have kept the bloody piece of bread and then turned them in if that will help from others getting sick there, I can only imagine what other nasty stuff she has tried to...

I am writing to express my disappointment with the service I received during my recent visit to your store. I placed an order using the BOGO deal and arrived to pick up my sandwiches. Unfortunately, my experience was far from satisfactory.

Upon entering the store, I was not greeted and was immediately met with an unwelcoming attitude. The staff member informed me, rather curtly, that my sandwich was not ready. As I watched her prepare my order, I noticed that the sandwich lacked the additional vegetables I had requested through the app. When I pointed this out, she argued with me, stating that because I received a free sandwich, she was not obligated to add more ingredients. She also expressed concern about losing business if she complied with my request.

I attempted to address the situation calmly, explaining that this was not an appropriate way to handle customer service and that her behavior was unacceptable. Instead of resolving the issue, she continued to display a negative attitude, slammed the sandwiches on the counter, and ultimately asked me to leave when I noted the sandwiches did not meet the usual standard.

I believe in giving feedback when necessary, and while I am not inclined to complain, this experience was unacceptable. I trust that this matter will be addressed promptly to prevent similar incidents in the future.

Thank you for your attention to...

By far the worst owner I have ever encountered. After having my niece pick up our order that I placed online I open my sandwich to see my 12 dollar sandwich is made wrong. I tried to call and the woman who answered the phone told me she just got in and doesn't have my order. I then asked her to please grab it so we can go through this together. Her tone a rude comments made it very clear that I am wasting her time and she really doesn't care. Once she has my order she then blames me and said the employee made it however I wrote it down (I used their online website) she then proceeds with telling me the employee is new but she remembers she made is correct. I have a crying 3 month old who's sick so I am unable to drive there and correct it. All I expected was accountability and got the exact opposite. When I asked for a manager she told me she is the owner and proceeded to hang up on me. I called back she temporarily blocked the line but when I got through again she told me she doesn't have time to argue. I was screamed at, blamed for their mistake and never even got an apology for getting the wrong order. If this is the customer service you prefer than head over to Subway on Alamo. The owner has some massive learning to do with her...