North Star Restaurants INC — Restaurant in Vancouver

Well, when I worked for McDonald's, customer satisfaction was a priority & if a customer was not happy with their order, we made it right. Immediately. Nowadays, it seems, its a hassle to make your complaint & having it resolved is a different story altogether.

Anyhow, late last night, like close to 2 1/2 hours ago, my daughter went to the McDonald's on 99th Street in Vancouver, WA. Through the drive-thru, which always seems to be a long wait at that time of night, no matter what day of the week it is. Cook to order, I would suppose. Anyhow, when she gets home, the fries are cold (we only live a block away) & "old", at least they appeared " old". Kind of like fries that get away from the basket in the vat, you know, the ones stranded & later found floating in the oil? And my daughters chicken sandwich, you know, the spendy ones? It looked burnt. Overcooked. Or "re-fried". Looked like something she shouldn't have had to pay for.

Anyways, if you're going to make your customers wait because its late & you cook to order after a certain time of night, the least you could do is serve them fresh, HOT food. And in all honesty, you shouldn't need a receipt to have your meal or menu item replaced, especially when the packaging & the cups & the bag all bear the McDonald's "logo". Or better yet, had my daughter been able to go back, but couldn't because she had to go to work, she should be remembered for just having been there & whether or not she has a receipt shouldn't be a factor in making her order right. Just sayin.

Whatever happened to the customer always "...

Ordered the cheeseburger classic combo meal that comes with 2 cheese burgers, 20 peice nuggets and 2 medium fries. One each for my 2 boys [they can really eat] by the time it was time to eat, they didnt even want to eat it. Everything was sooooo dry and had NO TASTE. Like it has been sitting out for hours and never been replaced with fresher food. It's sad because my kids never complain about eating McDonald's food, they are always excited until now. Now they are stuck eating the dried out, unflavored food, because we do not waste food in this household... I sure am gonna call cooperate tomorrow, because this is...

Zero stars if it was possible. Ordered a happy meal and cheeseburger yesterday. Happymeal wasn't complete. It was missing the toy, and the nuggets. I called drove all the way back to McDonald's to have it fixed. Get home to feed my daughter and it's still not f'ing right! This time it was missing the apples. Careless lazy employees. Manager was nice but how do you screw up a Happymeal not once but TWICE? I will be calling North star restaurants today to complain because this isn't the first time my order has been...