Papa Murphy's | Take 'N' Bake Pizza — Restaurant in Vancouver

My girlfriend ordered pizza, which I was going to pick up on my way home from work. Wondering if I was going to show up, the staff called her. She reassured them that I was on my way, and should be there in about fifteen minutes. I arrived, fifteen minutes later, and waited in line for my pizza. While I was waiting, another customer came in, and was offered a pizza that sounded suspiciously like one of the pizzas I was to pick up at half price as it had not been picked up. Upon my arrival at the counter, I discovered that the pizza that had been sold to the person in line behind me was in fact one of the pizzas I was to pick up. But, since the person they had given it to was some friend of theirs, instead of giving me the pizza I had ordered, I had to wait for them to remake the pizza that they had sold to someone else at half price because I hadn't picked it up, even though I was standing ahead of that person in line. "I'm really sorry about the inconvenience" was the only thing I was told.

So, to sum up A - ordered ahead of time B - half my order given away even though I had arrived to pick up my food C - Not a single shit was given about my inconvenience.

If I could give a zero star review, this...

will NEVER order from this miserable chain again. This site has the WORST night manager EVER!!! Stupid blond fat ass who cant fricking READ!! I ordered online and prepaid to AVOID the wait. My pizzas were supposed to be ready at 5:30. I didnt arrive until after 6 and my pizzas were NOT ready. I watched this piece of garbage manager make EVERYBODY elses pizzas first INCLUDING people who had come in behind me!!! I waited until they had cleared out the store and drive-thru, at least 20 minutes, before they had made my pizzas!?!?!? When I complained the next day since I told them they could stuff their pizzas the previous night, they did NOTHING to make it right!!! When I complained to corporate they did the exact same thing...NOTHING!!! So this chain and ESPECIALLY this store can shove their OVERPRICED pizzas!!! they are NOT that good! Go to Pizza Hut, Dominoes or even Little Caesars for BETTER pizza and MUCH...

Update::::::::::::

November 21, 2020-

First time ordering a Veggie pizza from here. Usually always get pizzas with some sort of meat. This time went with the "Gourmet Vegetarian" (no onion or artichoke hearts, subbing pineapple and olives on thin crust). We made the right choice switching it up. IT WAS ABSOLUTELY DELICIOUS!!! This pizza was so savory and filling didnt even miss the meat. Would 100% recommend if your looking to shake it up. 🤣

November 20 - Been a few years since we ordered from here. Came in around 400pm. We were the only customers at the moment. Was greeted by a Happy Friendly face- Zachariah. What a pleasure. Had a call come in, a cpl more customers, plus pick ups and all was handled very professionally. Fantastic...