Papa Murphy's | Take 'N' Bake Pizza — Restaurant in Vancouver

We've been ordering pizza from this specific location for a while now and haven't had too many problems. However the last 3 times we have delt with an absolutely awful girl working the front. Her name starts with "M" and she is unprofessional and needs to lose the attitude! Last week when we went To pick up pizza I got attitude and was told that they don't have an order for me at that location. When I showed her my phone with the screenshot and time of the order she rolled her eyes and got onto the computer to find it. When she found that my order was in fact in the system and already paid for, she was rude and rolling her eyes the entire time. I wasn't too upset the order hadn't gone through because I understand sometimes there are hiccups with technology. But their behavior was unacceptable. As soon as the pizzas were done her and the other girl working up front just turned their backs to us and walked away. And today when I went in to buy our pizza the soda that my husband had wanted to buy was out so we asked for a refund. The same girl again was rude about it and called somebody up from the back to help us out. He on the other hand was extremely friendly and professional throughout the whole transaction. However I notice that we were accidentally charged for something instead of re funded so I went back to explain the situation. She took the receipt from me, rolled her eyes, and said "I don't understand what you're saying." And then without even letting me speak she called the same young man up from the back. I explained the situation to him while she walked away rolling her eyes. He was again extremely friendly throughout the whole thing and apologize for the mistake. I believe his name is AJ. Thank you AJ for being a true professional and handling everything without incident. Unfortunately due to the other girls lack of professionalism over the last few times, me and my family will no longer be going to papa Murphy's for our family pizza nights. I will be reaching out to the store owner as soon as I...

Horrible experience here at 5:00PM on 8/13/2022. I walked in to order a pizza. I then waited over 30 mins for them to make it after I ordered my pizza, while they kept making online orders. No one else was in the store. When I ordered my pizza there was a communication error where I wanted a half Hawaiian half pepperoni, they put my order as something else. When I realized this on the receipt, I brought it to the staff's attention and asked if I could have it made the way I thought I ordered it. Only to be met with eye rolls, whispers and laughter. Then a manager came out to tell me they haven't even made the pizza yet with a big sigh. I then waited another 20 mins for them to finally make the pizza. Not very nice especially when I had a 1 month old in a car seat waiting with me. Also, work on your portioning, one slice of pizza having all of the pineapple doesn't really...

I ordered online. I get there patiently waiting to or my pizza because I know I'm early. The girl with the brunette hair says thank you for being patient. I said no problem. A gentleman comes in an orders a pizza from the red haired girl. He pays, she makes it hands it to him and she ask me if I need help, I tell her I ordered online she ask my name so I say my name she responds you don't have to yell. I tell her I'm not yelling. She makes my pizza and when I leave I can here there remarks about me. If your going to work in food service, learn to be appreciated of customers, but because your children and act like it, I will never ever tip you ladies. Be...