Taco Time — Restaurant in Vancouver

First I want to start by saying this would be a one star review if the quality of the food here wasn't as great as it is. The reason for three stars is that sometimes the service here is not very customer focused. Usually Bryan works the drive-thru and he does a fantastic job taking care of the customer.

The gentlemen I had this evening (not Bryan) had trouble hearing me over the drive-thru speaker so I pulled forward and ordered at the window, no problem so far. I asked for one ranch (which I got) and a small handful or the original hot sauce (like 4-5 packets, which I didn't get) with my order. I checked the bag of food once it was handed to me and noticed there was no hot sauce. I calmly waited for someone to notice me still waiting at the window and when he approached he just looked at me with a blank stare.

I said, "I didn't get any of the hot sauce in here"

He replied with, "Yes you did. I put a whole handful in there"

"Oh maybe I missed it then," and searched the bag more thoroughly this time. Still no hot sauce. " There is none in here, man."

He turns away and addresses a coworker, asking if she had put hot sauce in the bag for me before she gave it to me at the window. So now I know he's lied to me, since he never touched the bag to put hot sauce in it. She shakes her head no so he let's out a big sigh and grabs a handful of hot sauce and reluctantly hands them to me asking again if I was sure there wasn't any hot sauce in the bag.

"You wanna check, buddy?" As I hold up the bag facing the opening towards him.

"No, it's fine," as he closes the window and I begin to pull away.

I know you guys are picky on making sure you charge 50 cents a ranch cup and everything, but you're hurting yourselves by not trusting the customer isn't always trying to pull a fast one on you to get a few extra packets...

I'm not sure the prices at the drive through match up with what I see on the signs. I usually get three crisp meat burritos and maybe a drink or something going through the drive-thru. When I get to the window to pay the $13 and some odd sense that they're asking me to pay I look up at the sign above the drive-thru window which is an advertising sign ultimately which is they put the words on it themselves and you know must be a a daily value thing that they have the ability to change whenever they want to oh, and the sign says to Chris meat burritos for $6.50 so I don't know why I'm paying almost $14 for three and they're selling 2 for $6.50. This is happened to different times probably about a week set apart from each other. I've noticed both times but I've yet to say anything about it just because I don't know I'm in a hurry and I don't want to waste the time going back and forth with a conversation that will probably go nowhere with no explanation given to me and me still paying $14 for three Chris meat burritos so I don't want to waste my breath is what I'm saying so I figured I'd waste my breath here on the review instead....

Absolute worst Taco Bell experience I’ve ever had. The doors were locked before the time when the restaurant closed so you could only do drive-through. And that part I’m fine with but when they gave me my two crisp pinto bean burritos and my soft pinto bean burrito and then only gave me three packets of sauce. I asked for a few more and they said no they’re only allowed to give one packet of sauce per item because the owner said so. If that’s true this owner is trying to cut pennies while probably losing business. At least if you go in, they might have a salsa bar where you could load up, but even then I don’t think they offer that in store they’re really getting stingy. And when they did have the salsa bar open inside, I remember it was very watered down. It’s just absolutely terrible. If taco time ever found out, I think they would shut this place down. Anyway, just go to the one in the Vancouver mall. They have good service good product and they don’t restrict you on the salsa. Shame on...